profile

Alessandro Teglia

Community Program Manager

Milan, Italy

Skills

Relationship Management

Community Management

Social Media

Brand Management

About

Managing relationships w/ ITPROs, Developers and Consumers from 21 Countries (CEE Region and Italy) & leveraging and fostering online and offline Community influencers. Community Consultant, Social Media expert, blogger, interested in Digital Marketing, Relationship Management and Online strategy/Brand Management roles

Education

Political Science

April 2002 - April 2002

Experience

Community Program Manager

Microsoft

May 2009 - January 2012

Community Program Manager @ MIcrosoft. Relationship manager for ITPROs, Developers and Consumers for 19 Countries (CEE Region and Italy), leveraging and fostering online and offline community influencers through the prestigious Microsoft MVP Award Program

Microsoft MVP Lead for Italy

Microsoft

September 2003 - July 2008

Microsoft MVP Award Program Relationship Manager. My responsibilities included managing top class Microsoft technologies experts, delivering marketing campaings & mktg communications, organize public and private events and IT Influencer talented Scouting.

Outsource Manager

Microsoft

April 2002 - September 2003

• Project Lead, delivering world class customer experience through the MIcrosoft Online Communities (e.g. newsgroups, discussion boards) • People Management: outsource vendors

Technical Support Specialist

Microsoft

September 2000 - April 2002

3 level technical support engineer on small/medium business, covering IT cases (from Windows 2000 Server to Messaging to Mobile Devices interoperability) - Roadshow speaker during Microsoft for Partners events on different Microsoft products and technologies

IT Specialist

Contship Italia

January 2000 - December 2000

IT administrator, technical support and IT software/hardware troubleshooter

Technical writer, External Collaborator

PC Upgrade

August 1999 - August 2001

Writing monthly technical software reviews as an indipendent consultant. www.jce.it

Technical writer, External Collaborator

PC Chip Magazine

April 1999 - November 1999

Writing monthly technical software reviews as a free consultant. www.jce.it

IT Support, System Administrator

Avvisatore Marittimo

January 1999 - January 2000

IT System administration, Content migration from paper to online

Junior Sales Manager

CHL SpA

January 1998 - June 1998

part-time job which helped me to build a good customer approach attitude, understanding the needs from the field and improve my knowledges in the hardware market.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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