Aleksandra Nolasco

Director of Revenue Cycle Management

Bronx, 10463, United States


Staff Training & Development

SOP Creation and Updating






I have recently made a transition from being in charge of a Customer Support department that handles over 800 calls and 200 client requests daily, and am now heading up a new division in our firm, working on Revenue Cycle Management; I train staff and work remotely to support both clients and employees. In the past, I have managed union staff in a luxury Manhattan hotel as well as international staff in a camp in South Sudan. My experience also includes working as a Junior Editor at the respected Zagat Survey, and as a QA Analyst for the trailblazing SpaBooker software division of SpaFinder. My strong communication skills and passion for employee development, as well as my experience in varied environments - from high-rise office building in New York to tented camp in a third-world country - make me a valuable asset as an employee.


Cornell University

B.S. Hotel Administration , B.S. Hotel Administration

May 2006 - May 2006

Cornell University



Director of Revenue Cycle Management

IO Practiceware , New York

November 2014 - March 2015

Work with remote billing team to provide billing and reporting services to ophthalmology practices. Responsible for developing workflows and benchmarks, supporting clients, and cultivating staff.

Staff Training and Management
Client Contact
Software Design and Development Liaison
Director of Customer Support

IO Practiceware , New York

October 2012 - November 2014

Responsible for appropriately assigning and managing flow of about 200 support requests daily; Work closely with Development/Technical Services team to prioritize mutual goals; Use SQL on a daily basis to investigate bug requests, client information requests, and write custom reports.

Staff Training and Development
Staff Management
Client Contact/Escalations
Implementation Specialist

IO Practiceware , New York

February 2012 - October 2012

Worked to teach new users how to adjust workflows and maximize their available resources to use IO software. Worked on basic software customizations on client request.

Client Training
Post-Implementation Support
Customer Support

Workplace personality


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Paid Vacation

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