Director of Technical Operations
The Walt Disney Studios
March 2011 - October 2011
BV Consulting Group Inc.
April 2010 - October 2011
IT Consultant for projects specializing in improving project delivery, systems design & architecture, cloud & virtualization strategy, network & security architecture, storage optimization, off shore project management, and IT cost reduction and optimization.
Vice President of Information Technology
June 2008 - April 2010
Responsible for international technology departments that operates over 200 global community and e-commerce sites generating over 48 Million unique visitors, and 650 Million page views each month. Oversee architecture, technical design, and operations of the company’s infrastructure, production websites, back-office systems, network, business intelligence, and ETL systems. Accountable for leading multiple large projects across the company and ensuring sites adhere to established performance metrics. Manage the technology departments Sarbanes Oxley, & PCI compliance controls. Establish IT & security policies, technology roadmap, and budgets. Develop & mentor staff to improve team’s performance. Maintain vendor relationships & contract negotiations. Recommend solutions, negotiate feature and project tradeoffs with business, & ensure project pipeline and priority is agreed upon.
Director of Operations & Technology
Experian Interactive Media
April 2007 - June 2008
Provide executive leadership as head of operations and technology across 4 companies for the largest on-line advertiser serving over 4 Billion impressions each month. Direct tools engineering, technical support, data center operations, security, network, & database operations/engineering. Managed company’s GLBA, PCI, and corporate security audits and remediation. Manage and track IT budgets and projects across 4 companies. Oversee corporate disaster recovery and business continuity planning & testing. Maintain vendor relationships & contract negotiations.
Microsoft Licensing, GP
June 2003 - April 2006
Promoted to senior IT executive and challenged to lead global organization. Provide professional development and mentoring to employees across India, Ireland, Singapore, China, and USA. Responsible for maintaining IT systems, that process $10 Billion/year in revenue for Microsoft across 86 locations around the world requiring 99.999% availability. Managed, forecast, and administering multiple budgets. Led multi-discipline teams of software & hardware engineering, program/project management, business intelligence, technical support, data center operations, & quality assurance.
Production (IT) Manager
October 1999 - June 2003
Promoted to IT Manager to lead global teams across India, Ireland, Singapore, and the US for engineering, business intelligence, technical support, release management, and program management for Microsoft’s Original Equipment Manufacturing (OEM) organization. Oversaw performance management, career development, and established team goals/metrics to measure performance. Forecasted, tracked and administered multiple budgets of $4M+. Managed the implementation of new releases for mission-critical enterprise systems; identified and resolved business problems. Maintained production enterprise systems to meet established service levels and forecasted workload distribution with budgeted resources.
Consultant to Microsoft
November 1998 - October 1999
Contracted to provide systems support for applications that handle billing, sales forecasting, legal contract management, and data warehouse reporting for Microsoft’s Original Equipment Manufacturing (OEM) organization. Solved end-user issues, developed hot-fixes for applications, and mentored new/junior team members. Oversaw project team activities and provided input on system design and support staffing requirements. Managed applications through the System Development Life Cycle, prepared presentations for IT stakeholders/customers and provided input to manager to improve Service Level Agreements.
January 1993 - November 1998
Provided product management and development services to hospitalized patient management start-up. Collaborated on business requirements, functional/technical design, and application development for web based patient management software utilizing SQL Server, IIS, VB Script, and ASP pages. Developed reports using Crystal Reports for management addressing business needs. Resolved issues and established database administration support procedures. Managed local corporate network and Exchange server, and established security guidelines. Directed development projects, designing and coding applications to assist company clients in services they provide. Responsible for PC maintenance, upgrades, support and user education. Established/maintained local network and performed data analysis on medical bill audits. Assisted in developing custom presentations and training utilities.