profile

Babich Alexandra

Deputy national manager

Kiev, Ukraine

Skills

Management

Task analysis

User experience

Prototyping

Languages

Awards

Activities

About

Fone (067) 247 03 77 E-mail begemot.cote@gmail.com

Education

Kiev National University of Te

June 2008 - June 2008

Experience

Deputy national manager

Viasat , Kiev

October 2013 - January 2015

- Implementation and support of the process of the tools of active sales marketing plans - preparation, approval and monitoring of the use of budgetary efficiency analysis. - Marketing Support dealer network. - Budgeting, monitoring the use of budgets. - Participate in the development, launch and control of new projects, as well as the analysis of results and recommendations to eliminate unwanted results. - Negotiating with partners. - Analysis of sales. - Control of the tasks of the divisional managers. - Calculation of the case. - Development / presentations. - Develop procedures, launching, monitoring and analysis of the process of denial of service OTT

Analytics
Control
Management
Trade Marketing Manager

Viasat , Kiev

June 2013 - October 2013

- Analysis of the product, demand and consumption. -Development Analysis TM program feedback. (Collection of reports, sending the results to participants, preparation of final presentation). - Implementation and execution of tenders, preparation proposal for the TM program. - Implementation and support of start-up process according to the instruments of active sales marketing plans - preparation, approval, execution and control of the use of budget analysis efficiency. - Development of merchandising standards. - Development and improvement of standards of marketing support campaigns for the dealer network. - Development of models, production and logistics POSM. - Budgeting, monitoring the use of budgets. - Carrying out joint actions with retailers.

Analytics
Control
Marketing
Supervisor support team

Viasat , Kiev

November 2012 - May 2013

- Communication with existing customers in unusual situations - Monitoring and improving the quality of customer service call center operators - Attestation call center operators - The adoption of creative solutions in emergency situations on the line - Selection and training of new staff - Collection of information and reporting on the results and the quality of customer service - Set-up of new branches (Recruitment, online control of the correctness of the service, control of the branch) - Project management (Viaplay), aimed at improving customer satisfaction, - Maintaining team spirit

Management
Communication with clients
ex: PHP
Agent group "ServiceĀ» VIASAT

Viasat , Kiev

August 2010 - November 2012

- Communication with existing customers in unusual situations - Monitoring and improving the quality of customer service partners - The adoption of creative and innovative solutions in matters of customer service - Collecting information and reporting through the "Service" - Monitoring the timely implementation of the service - Advising installers, dealers, regional managers on financial and technical issues. Information support partners. - Execution of responsibilities shift supervisor customer support.

Management
Communication with partners
Communication with clients
Operator CC

Viasat , Kiev

December 2009 - August 2010

- Telephone Technical Support - Execution of small orders - Reception, processing and accounting documentation from customers.

Communication with clients
ex: Gardening
ex: PHP

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

Relocate

Paid Vacation

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