profile

alok sharma

Training Manager, Behaviuoural Trainer

Noida

Skills

Instructional Design

Beahavioural Training

Team management

Organizational Development

Education

Electrical Engineering

3 year diploma course , 3 year diploma course

September 1997 - September 1997

Union Academy Sr. Sec. School

April 1994 - April 1994

Experience

Senior Manager - Capability Development

EXL Service , Noida

August 2011 - January 2012

Management
Training Delivery
Business consultant
Manager - Learning & Developement

CPA Global

March 2011 - August 2011

As a part of the learning and development function at the Noida office, enabling over 20 process teams and 900 employees to perform better by providing them end-to-end training solutions. ** Developed 1500+ employees on core behavioural skills like Communication, Time Management, , Assertiveness, Team Synergy, and more. ** Conducted workshops upon essential leadership skills to develop 'first line managers' and above upon vital skills like Coaching & Mentoring, Situational Leadership, & Feedback Skills. ** Trained in-house process trainers to make their functional trainings more efficient, by conducting Train The Trainer (TTT) certification programme across organization. ** Key enabler in launching Learning Management System (LMS) and developing online courseware. ** Worked to build Leadership Academy framework to up-skill potential leaders and top performers, and develop a rich pool of leadership talent aligned with high-level business goals.

Training Delivery
Management
Instructional Design
Assistant Manager - Learning & Development

CPA Global

May 2008 - March 2011

Assistant Manager - Training

GETIT Infoservices (P) Ltd

October 2007 - May 2008

I was responsible for training operations in North zone. This included design, delivery and evaluation of sales and induction training programs for entire sales force in the region. Besides the teams at Delhi Head office, I helped in building sales teams at two regional offices of GETIT. I trained over 300 people for the organization, helped employees get better oriented with their roles, and imparted key soft skills essential for bringing more teamwork and business to the organization.

Training Delivery
Instructional Design
ex: PHP
Manager-Training & Recruitment

Orion eServices Pvt Ltd

December 2006 - September 2007

Heading the training and recruitment functions, my prime accountability was to select, induct and train new joiners, as well as to conduct several training & development programs in order to create successful business franchisees and competent employees for the organization.

Manager - Training

Drishtee Dot Com Ltd.

September 2003 - October 2006

My role was to empower workforce of Drishtee and its entrepreneurs with soft skills and process knowledge. Managing a growing team of state and regional trainers, I was supervising all in-house and out-bound training activities within the organization.

Manager - Quality & Training

Tele Atlas

October 1998 - May 2002

In one of the most challenging assignments of my career, I managed one of the best skilled teams of the organization — comprising of quality analysts, internal trainers, and documentation officers. I was responsible to control overall efficiency of production to match client's requirements. -- through imparting process trainings, conducting structured quality checks, and building process documentation.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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