3 year diploma course , 3 year diploma course
September 1997 - September 1997
Union Academy Sr. Sec. School
April 1994 - April 1994
Senior Manager - Capability Development
EXL Service , Noida
August 2011 - January 2012
Manager - Learning & Developement
March 2011 - August 2011
As a part of the learning and development function at the Noida office, enabling over 20 process teams and 900 employees to perform better by providing them end-to-end training solutions.
** Developed 1500+ employees on core behavioural skills like Communication, Time Management, , Assertiveness, Team Synergy, and more.
** Conducted workshops upon essential leadership skills to develop 'first line managers' and above upon vital skills like Coaching & Mentoring, Situational Leadership, & Feedback Skills.
** Trained in-house process trainers to make their functional trainings more efficient, by conducting Train The Trainer (TTT) certification programme across organization.
** Key enabler in launching Learning Management System (LMS) and developing online courseware.
** Worked to build Leadership Academy framework to up-skill potential leaders and top performers, and develop a rich pool of leadership talent aligned with high-level business goals.
Assistant Manager - Learning & Development
May 2008 - March 2011
Assistant Manager - Training
GETIT Infoservices (P) Ltd
October 2007 - May 2008
I was responsible for training operations in North zone. This included design, delivery and evaluation of sales and induction training programs for entire sales force in the region. Besides the teams at Delhi Head office, I helped in building sales teams at two regional offices of GETIT. I trained over 300 people for the organization, helped employees get better oriented with their roles, and imparted key soft skills essential for bringing more teamwork and business to the organization.
Manager-Training & Recruitment
Orion eServices Pvt Ltd
December 2006 - September 2007
Heading the training and recruitment functions, my prime accountability was to select, induct and train new joiners, as well as to conduct several training & development programs in order to create successful business franchisees and competent employees for the organization.
Manager - Training
Drishtee Dot Com Ltd.
September 2003 - October 2006
My role was to empower workforce of Drishtee and its entrepreneurs with soft skills and process knowledge. Managing a growing team of state and regional trainers, I was supervising all in-house and out-bound training activities within the organization.
Manager - Quality & Training
October 1998 - May 2002
In one of the most challenging assignments of my career, I managed one of the best skilled teams of the organization — comprising of quality analysts, internal trainers, and documentation officers. I was responsible to control overall efficiency of production to match client's requirements. -- through imparting process trainings, conducting structured quality checks, and building process documentation.