University of Newcastle
Economics , Economics
May 1976 - May 1976
Tick Yes , Sydney
July 2010 - September 2010
Short term contract as content editor for the eNews websites of this small digital and social media marketing agency producing web content for sites owned by companies such as Bayer and Eli Lilly.
Customer Service Officer
International Hotel Technologies , Sydney, Australia
December 2009 - January 2012
The key responsibility of this role is to provide accurate and timely resolutions to inbound customer service calls relating to:
• Customer enquiries (hotel staff and guests)
. Troubleshooting (Internet connectivity issues)
• Customer complaints (hotel guests)
• Data entry and database management
. Email support (answering hotel staff queries and troubleshooting)
Social Media Editor (P/T)
IAP2 , Sydney
March 2009 - December 2009
Working from home office to prepare weekly eNewsletter for world-wide distribution to IAP2 members.
Manage Core Values Contest
Lecturer in Economics
AMP College, Central Queensland University , Sydney
March 2007 - November 2011
Lecturer (P?T) in an Introduction to Economics unit in a Bachelor of Business degree at APM College in North Sydney (2011). Tutor (P/T) in Economics in the MBA program at CQU (2007). Responsibilities included lectures, tutorials and marking. Student responses:
"Anne-Marie is a brilliant teacher"
"She is such a good teacher and she explains everything so you understand. "
Other data management software
various , Sydney
February 2007 - January 2012
Proprietary Database (NSW Gov)
Volunteering NSW, Department of Finance, Unisearch , Sydney,
February 2007 - February 2008
Conduct in-depth interviews for the purpose of placement (Volunteering NSW) or data collection.
Google , Sydney
September 2006 - September 2007
Twelve month contract to rate websites according to protocols established by Google (based on SEO principals, and content relevancy principals and requiring some understanding of website coding)
Content relevancy to keywords
Thor Media; Active Space; IAP2; , Sydney, Vancouver
March 2006 - December 2009
Development of email marketing material for eNews style mail out to subscribers / members.