profile

Ann-Marie C

Skills

Content Management

Customer Service

Teacher/Trainer

Qualitative Research

Education

University of Newcastle

Economics , Economics

May 1976 - May 1976

Experience

Content Editor

Tick Yes , Sydney

July 2010 - September 2010

Short term contract as content editor for the eNews websites of this small digital and social media marketing agency producing web content for sites owned by companies such as Bayer and Eli Lilly.

Editor
Client Briefing
Site development
Customer Service Officer

International Hotel Technologies , Sydney, Australia

December 2009 - January 2012

The key responsibility of this role is to provide accurate and timely resolutions to inbound customer service calls relating to: • Customer enquiries (hotel staff and guests) . Troubleshooting (Internet connectivity issues) • Customer complaints (hotel guests) • Data entry and database management . Email support (answering hotel staff queries and troubleshooting)

Helpdesk
Email support
Data Entry
Social Media Editor (P/T)

IAP2 , Sydney

March 2009 - December 2009

Working from home office to prepare weekly eNewsletter for world-wide distribution to IAP2 members.

eNewsletter
Manage Core Values Contest
Media Research
Lecturer in Economics

AMP College, Central Queensland University , Sydney

March 2007 - November 2011

Lecturer (P?T) in an Introduction to Economics unit in a Bachelor of Business degree at APM College in North Sydney (2011). Tutor (P/T) in Economics in the MBA program at CQU (2007). Responsibilities included lectures, tutorials and marking. Student responses: "Anne-Marie is a brilliant teacher" "She is such a good teacher and she explains everything so you understand. "

Lecture
Tutor
marking
Other data management software

various , Sydney

February 2007 - January 2012

Proprietary Database (NSW Gov) Softphone Campfire

osTicket
NSW Government DB
other
Interviewer

Volunteering NSW, Department of Finance, Unisearch , Sydney,

February 2007 - February 2008

Conduct in-depth interviews for the purpose of placement (Volunteering NSW) or data collection.

Interviewing
Data Entry
Recommendations
Quality Rater

Google , Sydney

September 2006 - September 2007

Twelve month contract to rate websites according to protocols established by Google (based on SEO principals, and content relevancy principals and requiring some understanding of website coding)

Content relevancy to keywords
Content Spam checks
Coding Spam checks
eMail CMS

Thor Media; Active Space; IAP2; , Sydney, Vancouver

March 2006 - December 2009

Development of email marketing material for eNews style mail out to subscribers / members.

Aweber
Constant Contact
Get Response

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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