profile

Ambarish Deb Gupta

Service

Faridabad, 121009, India

Skills

Client Relationship Management

People Leadership

Business Analysis

Languages

Awards

Activities

About

An astute professional with 11 years of work experience in operations and analytics/consulting, aspiring forward to leadership roles in Advisory & Analytics

Education

Calcutta University

B.Com , B.Com

May 2002 - May 2002

Nava Nalanda High School

April 1996 - April 1996

Experience

Manager, Global Business Consulting

EXL Services , Gurgaon

September 2011 - January 2015

 Client Manager for various business conglomerates including EY, Morgan Stanley etc.  Creation of Airline Market Index and Market Share reports to enhance business output  Sales Analytics within the Global Consulting team managing internal & external stakeholders  Managing end to end sales reports including basic reporting & analytics  Benchmarking analysis for new and existing business  Customized performance/spend analysis for Large Market/Global business clients  Maverick Buying Analysis  Proposal & Impact Analysis

Business Analysis
Client Relationship Management
Consulting
Sr Analyst, Quality Control

EXL Services , Gurgaon

January 2010 - October 2011

• Analysis and reconciliation of financial and MI data before submission to Amex General Ledger system and Reconciliation team. • Analysis of financial data for the purpose of accurate reporting to clients for the EMEA market. • Operate in close co-ordination with the Reconciliation and the General Ledger team in resolving market specific gaps. • Work closely with the Production support team for the purpose of filing client information into Amex database. • Preparation of monthly report for the purpose of variance analysis of several invoicing errors, functional optimization between offshore business partners, better client profitability etc.

Quality Control
Client Relationship Management
ex: PHP
Transition & Project Specialist

American Express , Gurgaon

January 2007 - March 2010

• Worked closely with the CSO, Phoenix Team to support the seamless migration of the process to the India office. • Redesigned the process flow (usage of GDS, GMAX and ARC reporting tool) to optimize client requirements. • Led a three member pilot to ensure smooth implementation of work schedules and reporting protocols. • Set up a process to clear MAX invoicing errors from Queue. • Provide consultative input to travel offices with missed ticketing ratios for feedback and accountability purposes. • Created cross training capabilities with other centralized solutions functions to improve individual development and overall depth of skills.

Process Migration
Project Management
Training/Mentoring
Sr. Executive

American Express , Gurgaon

March 2004 - March 2007

 Handle general customer queries about four websites of American Express  Inter team relationship management with technology team and the customer for quick resolution  Supporting training and quality requirements for the business as required  Support process improvement by designing and developing tools to ease customer support, e.g.- templates / SOP’s  Handholding new hires in the business aligning job role and responsibilities

Customer Service
Training
ex: PHP
Executive

Daksh E Services , Gurgaon

June 2003 - March 2004

 Employee payroll processing for small and mid-size companies  Achieved highest rating in Customer Satisfaction

Payment Processing
Customer Service
ex: PHP

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Child Care

N/A

Commute

Paid Vacation

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