Ambarish Deb Gupta


Faridabad, 121009, India


Client Relationship Management

People Leadership

Business Analysis





An astute professional with 11 years of work experience in operations and analytics/consulting, aspiring forward to leadership roles in Advisory & Analytics


Calcutta University

B.Com , B.Com

May 2002 - May 2002

Nava Nalanda High School

April 1996 - April 1996


Manager, Global Business Consulting

EXL Services , Gurgaon

September 2011 - January 2015

 Client Manager for various business conglomerates including EY, Morgan Stanley etc.  Creation of Airline Market Index and Market Share reports to enhance business output  Sales Analytics within the Global Consulting team managing internal & external stakeholders  Managing end to end sales reports including basic reporting & analytics  Benchmarking analysis for new and existing business  Customized performance/spend analysis for Large Market/Global business clients  Maverick Buying Analysis  Proposal & Impact Analysis

Business Analysis
Client Relationship Management
Sr Analyst, Quality Control

EXL Services , Gurgaon

January 2010 - October 2011

• Analysis and reconciliation of financial and MI data before submission to Amex General Ledger system and Reconciliation team. • Analysis of financial data for the purpose of accurate reporting to clients for the EMEA market. • Operate in close co-ordination with the Reconciliation and the General Ledger team in resolving market specific gaps. • Work closely with the Production support team for the purpose of filing client information into Amex database. • Preparation of monthly report for the purpose of variance analysis of several invoicing errors, functional optimization between offshore business partners, better client profitability etc.

Quality Control
Client Relationship Management
ex: PHP
Transition & Project Specialist

American Express , Gurgaon

January 2007 - March 2010

• Worked closely with the CSO, Phoenix Team to support the seamless migration of the process to the India office. • Redesigned the process flow (usage of GDS, GMAX and ARC reporting tool) to optimize client requirements. • Led a three member pilot to ensure smooth implementation of work schedules and reporting protocols. • Set up a process to clear MAX invoicing errors from Queue. • Provide consultative input to travel offices with missed ticketing ratios for feedback and accountability purposes. • Created cross training capabilities with other centralized solutions functions to improve individual development and overall depth of skills.

Process Migration
Project Management
Sr. Executive

American Express , Gurgaon

March 2004 - March 2007

 Handle general customer queries about four websites of American Express  Inter team relationship management with technology team and the customer for quick resolution  Supporting training and quality requirements for the business as required  Support process improvement by designing and developing tools to ease customer support, e.g.- templates / SOP’s  Handholding new hires in the business aligning job role and responsibilities

Customer Service
ex: PHP

Daksh E Services , Gurgaon

June 2003 - March 2004

 Employee payroll processing for small and mid-size companies  Achieved highest rating in Customer Satisfaction

Payment Processing
Customer Service
ex: PHP

Workplace personality


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