Business Development and Account Manager
SDL SM2 Account Manager
Freedata srl - Freedata Labs ltd
February 2011 - September 2012
My main responsabilities is to provide lead generation, database building, pre-sales presentation regarding Alterian SM2 platform and sell the platform . Freedata is the SDL SM2 distributor in Italy one of the advanced Web listening and social media monitoring platform worlwide.
Seat Pagine Gialle
January 2010 - January 2011
My main responsibilities is to support assigned sales account to develop the presence of the customers on the web doing presentations of the products and following the sales cycle. . In particular the offer is regarding web site development, advertising on the web (with Google adwords), and search engine keywords selling .
July 2009 - December 2009
Main responsabilities : deployment of software application regarding Test, Preproduction and Production environments for H3G (mobile operator) using specific software application IBM Datastage and Business Objects; analyzing, troubleshooting and solving problems regarding software release
ICT Help Desk engineer
July 2008 - June 2009
My main duties are : pre-sales support for orders regarding smartphone devices; solve IT users problems and as project manager to manage a project regarding a virtualization of software packages using the new Microsoft platform Softgrid
June 2007 - June 2008
Involved in the technical support department to solve customer installations problems, backup and restore of data using Legato Networker platform with UNIX, Windows 2000 and NT
October 2006 - May 2007
support customer installations, backup and restore of data using Legato Networker and Veritas software platforms with UNIX, Windows 2000 and NT
UNIX System Engineer
EDS Servizi ICT
August 2006 - September 2006
involved on installations regarding software agents to monitor Unix servers on different platforms (Sun Solaris, HP-UX, IBM AIX, Linux)
Unix System Engineer
Vodafone Italia S.p.A.
January 2006 - July 2006
Involved in technical support on a project for MMS gateway based on Sun Solaris platform that sends messages reagarding events during Football Worldcup Championship
SAS Institute Italia
July 2005 - December 2005
As free-lance IT consultant for Sinergy Srl, I work inside the SAS Institute company as System Engineer involved in UNIX and Windows platform software installation
H3G Italia S.p.A.
April 2003 - June 2005
As a free-lance consultant I am working for Alosys S.p.A. to one of the most important customers : H3G, the UMTS mobile operator.
During 2003 I managed a team of six people for monitoring the network of the company and other six people for the trouble ticket management group, then since april 2004 I manage a group of six operators involved to monitor the It network of the company . The software used to monitor the network, the servers and the applications during this project was HP Openview .
April 2003 - June 2005
EDS Servizi Italia
July 2002 - January 2003
As a free-lance consultant I worked for Keyword to one of the most important customers : EDS Italia, outsourcing company and here I supported the backup and restore for the customers using NT backup software and Legato Networker systems as System Engineer
Customer Implementation Manager
July 2001 - February 2002
Support for the housing and hosting projects of the customer with different operating systems platform (Windows Nt, 2000, UNIX) and following as project manager the physical development and building of the data centre
August 2000 - February 2001
I was involved in the most important pre-sales projects for web sites regarding hosting, housing, colocation, streaming ; I support the sales force reagrding the presentation of the technical solutions for the customers
Unisource Italia S.p.A:
February 1999 - July 2000
Here at Netscalibur, I worked as System Engineer involved in some projects regarding e-commerce with Microsoft NT platform and audio/videostreaming with MS Netshow platform . From January 2000 my main responsibilities involved also the duties of Project Manager.
June 1997 - January 1999
During the technical training I achieved the ACT (Accredited Compaq Technician) degree . I worked for the Italian group in Enterprise department, supporting Server platforms. Until May 1998 I worked in the Compaq ECSC call centre based in Dublin, then I worked in the italian subsidiary with technical support and installations for the servers line.
February 1997 - May 1997
I worked for the Tivoli product in the technical support department.
Here my main position was technical support engineer for Tivoli management system products for post-sales problems.
January 1994 - January 1997
I worked for Fibronica S.p.A., a system integrator company which distributes networking products from Fibronics Ltd, Cabletron Systems Inc, FTP Software, Metrix and Netscape Communications. As software engineer I installed and supported all the software products of Network Management like Spectrum from Cabletron, InterView from Fibronics, PC/TCP from FTP Software, WinWatch from Metrix and all the range of products from Netscape. During this experience I achieved two diplomas regarding Spectrum Network Management software and I was certified from Netscape as teacher for the Communications, Commerce and Proxy Servers. I trained the customers on a regular base on different arguments regarding: network management, TCP/IP, Internet basic and advanced courses, etc.
Unix System Engineer
Servizi Italia S.rl.l.
July 1993 - December 1993
I worked for Servizi Italia S.p.A., a computer services company; I was responsible as system administrator for all the servers of the company installed in all the principal
cities in Italy. I worked with SCO Unix, local area network with TCP/IP protocol and ISDN connections for some sites.
Technical support representative
Dell Computer Italia S.p.A:
March 1991 - December 1992
I worked at Dell Computer S.p.A. in Italy in the technical support department. During this experience I developed my knowledge regarding the computers hardware, and for
software products such as Ms-Dos and Windows. My job description during this experience was developed with a toll-free hotline to answer technical problems about
hardware and software.
May 1990 - February 1991
I worked at Opensoft S.r.l., the italian distributor of the Santa Cruz Operation products, in the technical support department. My job description during this experience was developed with a toll-free hotline to answer technical problems such as troubleshooting, configuration, installation about SCO Unix, SCO Xenix and SCO OpenDeskTop.
January 1988 - April 1990
I worked at Syntax S.p.A., a company of Olivetti group as
analyst/programmer. During this experience I developed
some programs in C language with Unix as operating
system; in the last month I worked as quality software
controller for terminal emulation.