profile

Duy Phan

IT Support Officer

Ho Chi Minh City, Vietnam

Skills

Teamworking

Education

RMIT University

Business Administration , Business Administration

November 2011 - November 2011

International University (VNU)

Information Systems , Information Systems

October 2009 - October 2009

Experience

IT Support Officer

RMIT University , HCMC-Vietnam

November 2011 - December 2011

• Operate the IT Services Helpdesk to ensure that all calls are answered according to the helpdesk policies • Deliver the 1st and 2nd line support to users through telephone, email, remote desktop and visiting user • Coordinate the repair of minor problems with printers, computers and software on daily operating basis • Perform regular proactive checks of desktops, printers, telephones and other ICT devices • Record detailed information of calls into the helpdesk system

IT Support
IT Helpdesk
Freelance Writer

eCHIP & LBVMVT Magazine , HCMC-Vietnam

January 2003 - October 2004

• Wrote an introductory guide for novice PC users • Wrote feature articles or reviews about various software or technological websites • Analyzed news and wrote commentary based on personal knowledge and experience • Obtained technical information from software developers and user manual, then organized and translated it into clearly understood text for end users

Technical Writer

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Paid Vacation

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