profile

Belinda Hester

Senior Product Manager

New York, NY, USA

bshester@gmail.com

(347) 267-9235

Skills

Product Management

Agile Software Development

Certified Scrum Product Owner

User Experience Design (UX)

User-Centered Design

Education

Northwestern University

Masters of Science , Information Design and Strategy

September 2020 - Present

Pace University

Bachelors of Science , Information Systems

September 1999 - January 2005

Experience

Senior Product Manager

Mercer , New York, NY, USA

August 2015 - Present

  • Work with the product team to define features and user stories in JIRA as well as ensure overall alignment with the product strategy. Define and analyze metrics that inform product success.
  • Work directly with engineering, internal IT, user experience, marketing, and sales teams to manage feature roadmaps, release planning, and backlog management.
  • Integrate user research and market analysis into product requirements to enhance user satisfaction.

Release Management
User Experience Design
Strategy and Planning
Technical Team Lead

Automatic Data Processing (ADP) , Stamford, CT, USA

April 2021 - April 2021

  • Member of the organization’s agile transformation team, responsible for mentoring, rollout, and adoption.
  • Coached agile development teams to continuously improve delivery flow and communication through iteration/project retrospectives and planning across two-week iteration cycles.
  • Tracked and communicated team velocity and iteration/release progress to management.

Agile Coaching
Technical Expertise
Project Management
Business Analyst

Planned Parenthood Federation of America , New York, NY, USA

February 2004 - January 2007

  • Gathered requirements and potential process improvements for the organization's web-based benefits administration system via user interviews, prototyping, and brainstorming workshops.
  • Worked with internal stakeholders, external development teams, QA, and project managers to monitor test plans, test cases, UAT, and post-implementation validation.
 

Business Analysis
Project Management
User Acceptance Testing