May 1995 - May 1995
USAA , San Antonio
August 2009 - January 2012
-Continuously define, develop and test site redesign options for AB testing purposes.
-Mentor junior designers and internal customers on best practices of design, interaction and overall user experience.
-Oversee and coordinate between third parties, agency partners, IT, Marketing, Legal, Design, and Business Stakeholder teams ensuring projects are completed on time and within budget.
- Continuously develop and refine the functionality, standards and branding of the USAA.com user experience.