Chantel Shaw

Admissions Assistant

1933 Main St, Napa Ca 94558 707.253.1440, 94558, United States





Research & Planning


I am a high energy, enthusiastic professional. I excel in customer service and have perfected a broad spectrum of customer facing, administrative, and advanced data management skills. I instinctively understand customer and business leaders’ critical needs. I communicate well with coworkers and management. I thrive in environments where I can help build a team, share out various areas of expertise, and maintain the highest levels of satisfaction.


San Francisco State University

Visual and Performing Arts , Visual and Performing Arts

May 2006 - May 2006


Volunteer Admissions Assistant

Oxbow School , Napa

March 2012 - June 2012

- Creation and maintenance of past and current student, donor and member profiles using Filemaker Pro database software. - Preparation of brochures, application packets and informational packets for current and prospective students.

Data Entry
Brochure & Application Preparation
Database Maintenance
Live-in Caregiver / Psychiatric Aide

Lynn Keuhn Care Home , San Jose

November 2010 - May 2011

- Provided non-medical care & supervision for clients suffering from schizophrenia and other psychiatric disorders. Working closely with a licensed Psychologist successfully maintained a stable and supportive environment for recovery. - Responsible for dispensing patient medication at prescribed intervals as well as ensuring access to medication was restricted at all times. - Consistent observation of patients to detect unusual behavior, and aid them from acting in any way that might result in the injury of themselves or others. - Maintained weekly schedule including but not limited to clean client rooms as well as all facility furnishings, walls, and floors, using water, detergents, and disinfectants. - Preparation and service of meals to clients including clean-up afterward. Stocked & maintained pantry for the house as well.

Client Supervision
Meal Preparation
Customer Service Associate

Archstone Communities LLC , Cupertino

November 2008 - October 2009

- Assisted in property management responsibilities of 300 unit residential apartment development. - Communicated and enforced lease requirements and community policies, conducted property inspections, documented and addressed tenant complaints and concerns, and assisted with move-ins and move-outs. - Interfaced with current/prospective residents in person, by phone and email responding to inquiries and requests. - Liaised between tenants and leasing management ensuring accuracy and completeness in rental agreements, address issues and inquiries. - Maintained resident lease files for internal audits and monitored and secured renewal of rental agreements. - Researched local property sources to stay apprised of local market conditions and trends and summarized findings in weekly trend reports. - Inspected property and alerted maintenance staff to outstanding service issues needing resolution.

Sales and Customer Retention
Office Management
Market Research
Office Manager

Leadgen LLC , San Jose

March 2007 - November 2008

- Supported daily management of the office as outlined by manager. - Distributed selected lead generation information to staff and agents on a daily basis or as needed. - Assisted preparation for weekly staff meetings for 45 agents. Organized MS PowerPoint presentations, gathered and distributing training handbooks, informational brochures, and other documents. - Developed and implemented an automated journal entry system using MS Excel.

Data Entry
Database Maintenace
Meeting Planning

Workplace personality


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