profile

Chris Campion

IT Service Desk Operational Manager

Leeds, United Kingdom

Skills

Customer Experience

Operational Management

Leadership

Colleague Engagement

Experience

IT Service Desk - Operational Manager

Lloyds Banking Group , Leeds

March 2010 - March 2012

Manage Operational Unit of IT Service Desk. Accountable for resource of upto 100 FTE and support to several divisional businesses within Lloyds Banking Group servicing 140k internal customers on a 24x7 basis with a call profile of 40k per month: Accountabilities include: Executive IT Support - Design, Implementation and Operational Service Management IT Service Desk Major Incident team 24x7 IT Service Desk Support International Support to European Insourced businesses (Berlin, Heidelburg, Vienna, Milan) IT Service Desk internal 2nd Level Technical Support Major Incident Management coordination & Problem escalation Intraday management of resource & workload Incident & Supplier management (BT, Computacenter, Fujitsu, Vodafone, IBM)

Leadership
Operational Management
Colleague Engagement
IT Service Desk - Technical Team Leader

Lloyds Banking Group , Leeds

April 2008 - March 2010

Technical Team Leader of IT Service Desk. Accountable for resource of 20 FTE and support to several divisional businesses within Lloyds Banking Group servicing 140k internal customers on a 24x7 basis with a call profile of 40k per month: Accountabilities include: Executive IT Support - Design, Implementation and Operational Service Management International Support to European Insourced businesses (Berlin, Heidelburg, Vienna, Milan) IT Service Desk internal 2nd Level Technical Support Major Incident Management coordination & Problem escalation Intraday management of resource & workload Support coordination/management with suppliers (BT, Computacenter, Fujitsu, Vodafone, IBM)

ex: Management
ex: Gardening
ex: PHP
Technical Specialist/Technical Analyst

HBOS plc (now Lloyds Banking Group) , Leeds

March 2001 - April 2008

Telephony based IT technical support analyst for in sourced Service Desk. Support experience: Windows XP/Vista VOIP Telephony Mainframe Desktop & Mobile hardware Network Support - infrastructure Blackberry Enterprise Support Goodlink mobile User Access Management Support coordination/management with suppliers (BT, Computacenter, Fujitsu, Vodafone, IBM)

ex: Management
ex: Gardening
ex: PHP
Branch Mortgage Advisor / Counter Manager

Halifax plc (now Lloyds Banking Group) , Leeds

March 1998 - March 2001

Halifax Branch Mortgage Advisor, provided Retail Banking advice to bank customers including: Mortgages (New, Re-Mortgage, Right to Buy, Transfer of Mortgage Property) Home Insurance Additional Lending options Savings Current Accounts

ex: Management
ex: Gardening
ex: PHP

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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