profile

Conor Stevens

iOS Tech Analyst

Mooresville, 28117, USA

Education

St. Dominic regional High

Experience

Corporate iOS Tech Analyst

ComputerNet Resource Group

February 2012 - August 2012

iOS Deployment
Corporate iPad Support
Deployment Development and testing
Break/Fix Tech

ComputerNet Resource Group

August 2011 - August 2012

•Provide on-site tech support to include installation, maintenance and repairs of desktops, laptops, and peripherals. •Maintain open lines of communication with assigned SDC to ensure customer satisfaction and meet Service Level Agreements. •Track and ensure return of all parts. •Resolve customer issues using superior customer service and communication skills.

Repair PCs
iPhone Configuration
ex: PHP
Break/Fix Tech

TEKsystems

July 2011 - August 2011

•Provide on-site tech support to include installation, maintenance and repairs of desktops, laptops, and peripherals. •Maintain open lines of communication with assigned SDC to ensure customer satisfaction and meet Service Level Agreements. •Track and ensure return of all parts. •Resolve customer issues using superior customer service and communication skills.

Repair PCs
Repair ThinClients
ex: PHP
Barista

Starbucks

April 2011 - July 2011

- Delivers legendary customer service to all customers and maintains a calm presence in a fast-paced, challenging environment - Provides quality beverages, whole bean and food products while following health, safety and sanitation guidelines - Follows Starbucks operational policies and procedures, including those for cash handling, and maintains cleanliness of the store

Serve Customers
Stock Supplies
ex: PHP
Asst. Store Manager

Brookstone

October 2010 - February 2011

Daily operations of running store, Opening and Closing Manager, Customer services issues and all roles of retail, Human resources issues and development as well as training and coaching of associates, Day to Day customer base with constant travel needs being met, and assisting flight passengers to correct terminals and gateways.

Assist Travelers
Inventory
Manage Budget and Employees
Geek Squad Tech

Best Buy

March 2009 - July 2010

Daily operations of Geek Squad services, Computer Repair and Diagnostic, Daily interactions with customers, including managerial issues and customer service, Engaging in selling strategies throughout the store including Home Theater and PC Home Office, Leading a team of 25 Agents daily, Responsible for Day to Day business budgets and applying budgets to daily roles Computer Diagnostics and Repair, Customer Support, Retail Management, Sales, Team Building, Computer Networking, Personal Computer Support,

Repair PCs
Help Customers
Maintain Technician Area and Supplies
Technology Supervisor

Circuit City

September 2006 - January 2009

Retail Responsible for Technology Department Budget and Firedog PC Services Execution, Training associates on use of software and accessories for all types of computer applications, Planning and building displays as well as extensive knowledge on wiring for computer systems. Began at Circuit City as a Roadshop salesmen, giving me the training and ability to rewire stereo systems and install all types of car audio systems. Firedog training on setting up Home Theater and TV In-Home installations. This training gave me the ability to rewire almost the entire displays set up in the store. Including Home audio, Roadshop car stereos, and also all computer and MP3 Displays. As the Firedog and Technology Manager i have been trained on multiple Operating Systems and also extensive Microsoft Office use. Using Excel, PowerPoint, and Adobe Photoshop for presentations and store meetings as well as associate training.

Train Associates
Maintain Budgets
Open/Close Store

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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