Christy Pollock

Instructional designer, user support, technical writer

Fayetteville, 72701



Quick Learner

User Support

Tech Writer





Creative, detail-oriented instructional designer, technical writer and business analyst with Fortune 500 and higher-education focus areas. Engaged team player. Master’s degree, with professional emphasis in pedagogy learning methods. Life-long learner.



Gerontology , Gerontology

December 1995 - December 1995


Instructional Designer

Clarity Consultants, Campbell, CA , Fayetteville

February 2009 - February 2015

• United Laboratories Health and Safety, Jan 2015 – Feb 2015. Updated construction and general industry safety storyboards, assessments, and job aids per OSHA standards. • Walmart Talent Development, Jan 2009 – June 2014. Supported development of a new multi-million dollar LMS system for on-the-job training linked to step-by-step standard operating procedures (SOP). o Created blended-learning lessons using over 1000 standard operating procedures incorporated into 90 position facilitator and participant guides, training plans, launch pages, assessment questions, electronic learning quick courses (eLearning), job aids and Webinars for use by associates located in large or small format stores across all departments. o Original material for SOPs sourced from legacy documents plus subject matter expert interviews.

Instructional Designer
Project Manager
SME Interviews
Newspapers in Education (NIE) Literacy Coordinator

Arkansas Democrat-Gazette, Northwest Edition , Fayetteville

February 2005 - January 2009

• Developed teaching materials for Arkansas teacher professional development classes. • Raised donations from minus $20K to over $125K in three years; managed growth to over 150 orders at 500K papers per year; managed fulfillment and recognition program for 200 donors. • Awards included: o Cover story for the national Newspaper Association of America’s June 2008 Big Idea Newsletter for the Create-An-Ad student online art contest. o Profiled in the Springdale District Newsletter for Gifted and Talented partnership with the Create-An-Ad contest.

Project Manager
Data Analyst / Technical Writer

IBM Global Services , Fayetteville

September 1999 - November 2001

Data conversions. Traveled up to 30%, including international. o Royal Bank of Scotland & National Westminster Bank merger (London, UK) o American Express (Phoenix), and Reliant Energy (Houston)

Data Analyst
Tech Writer
SME Interviews
Research Assistant / Technical Writer

UARK, UAMS , Little Rock, AR

June 1995 - February 1998

• School of Social Work: interviewed welfare recipients and county workers, uploaded and analyzed results using SPSS statistical software. • Co-authored Arkansas Welfare Waiver Demonstration Project: Final Report using Chicago Manual of Style. • College of Nursing: Assisted with grant proposal writing. • Interviewed nursing home residents, their families and staff. Uploaded and analyzed data with SPSS and co-wrote preliminary findings.

SME Interviews
Data Analysis
Programmer Analyst / Instructional Designer / Tech

Alltel Information Services (Fidelity Information Services, prior Systematics) , Little Rock, AR

May 1982 - June 1995

• Focus areas: technical support; instructional design, and GUI user interface. o Subject matter expert for Financial Access System (FIAS), Transaction System (TS), Customer Information File (CIF), Relationship Manager (RM). Traveled up to 40% to client banks nationally and internationally. o Designed, wrote and taught three week-long instructor-led (ILT) classes for over 1000 clients in five years. o Sales presenter demonstrating software for prospective clients.

User Support

Workplace personality


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