Carlton Lawrence


Business Analysis

Software Development management

Project Management

MS SQL Server






Colorado Technical University

Enterprise Information Systems , Enterprise Information Systems

March 2010 - March 2010

University of Denver

Computer Information Systems , Computer Information Systems

March 1988 - March 1988

Columbia College

Business Administration , Business Administration

December 1983 - December 1983


Program Director for CIS

Everest Online University , Colorado Springs, Colorado

September 2013 - February 2015

Departmental/vertical curricula review, program development and textbook review. Create technical certification strategy for associates and undergraduate, Software engineering and web degrees. Plan, organize control and monitor Retention and academic success projects for Computer Information Sciences Students. Manage, evaluate, appraise up to twelve program lead instructors, thirty-six full-time faculty, and ninety adjuncts Extract, translate and create data analysis profiles of up to 1300 students. Interview and orient new faculty with policies and procedures of the University. Formulate and manage the daily, weekly, monthly retention data and student communications outreach strategy. Assist in the creation of the departmental budget. Responsible for overall retention plan for CIS students.

Manage delivery of scheduled CIS classes
Resolve faculty and student issues
Formulate retention roject strategies by collecting, analyzing and composing student success data into actionable plans
Computer Information Professional

Accrediting Council for Independent Colleges and Schools (ACICS) , American Colleges

January 2012 - June 2015

Audit and evaluate, all member Colleges and schools ACICS accredited or seeking ACICS accreditation, for compliance, the programs of: • Computer Science • Information Technology • Systems Administration • Business Administration Conduct surveys of the faculty and students regarding the effectiveness of the programs under evaluation Conduct employment verification of graduated students Analyze specified metrics and program artifacts of the programs being evaluated

Computer Science and Business Curriculum Auditor
Overall evaluation of all academic programs
Virtual academic information resources auditor
Assistant Academic Dean / IT Director

Westwood College , Denver, Co

January 2011 - June 2012

Lead, manage, monitor, and evaluates faculty, staff and programs to ensure contributions to the overall institutional climate and mission. Provide leadership in hiring, retaining, managing and evaluating College faculty and non-faculty staff. Work with and assist the Campus President in creating and executing the strategic planning and goal setting for the Education Department. Provide management and leadership of the IT department and College library personnel.

Manage delivery of scheduled CIS classes
Resolve faculty and student issues
Formulate retention roject strategies by collecting, analyzing and composing student success data into actionable plans
Department Chair of Undergraduate Management

Colorado Technical University , Denver and Westminster, Colorado

November 2004 - January 2011

Lead technology and curriculum initiatives for undergraduate business programs of the Denver and Westminster campuses, additionally provide oversight of class delivery and professor recruitment. Lead successful efforts to gain Project Management Institute certification for Bachelor of Science in Business Administration, Project Management degree. Maintained a 12% undergraduate student population growth, in the business program, year over year. Instructed undergraduate courses in finance, project management, web design, and programming languages Instructed graduate courses in e-Business frameworks, component-based design, and business modeling. Received award for recovering and retaining the highest number of students who had left the institution to pursue other interests.

Manage delivery of scheduled CIS classes
Instruct classes. Resolve adjunct professor and student issues
Formulate retention roject strategies by collecting, analyzing and composing student success data into actionable plans
Consultant Trainer/Project Manager

Colorado Department of Human Services , Denver, Colorado

January 2004 - November 2005

Administered Citrix portal application training to end-users for confidential database application Lead team of trainers in multiple module class delivery Created learning experiences and training curriculum for end-users and train-the trainer programs Assessed and composed the early problem identification workflow for Child Support processes Provide roving technical customer service to multiple State sites Provide technical interface information to the State testers Devised an overall structured approach to analyzing case problems.

Provide Training classes to all State of Colorado CBMS Trainers
Resolve technical software system testing issues for application users
Analyze departmental data and reduced case processing time

Kianoa , Denver, CO

October 2001 - April 2004

Project and Program manager Create, implement and manage the marketing and supply chain strategy. Direct Business development Managed the: •Client pursuit •Client meetings •Client negotiations for calling campaign and pricing of the campaign •Client signing •Product and services fulfillment •Post signing client care

Project and Product delivery Management
Client Relations Manager
Managed technical components of marketing campaigns
Director of Business Development - Direct Response

Procotol Communicatios , Danvers, Mass.

October 2000 - October 2001

Managed the Client acquisition cycle for: •Client pursuit •Client proposal •Client contract negation •Client services fulfillment •Client post-sale care and satisfaction

Business Development
Client Relations Manager
Direct Response program management
E.Customer Solutions Consulting practice

Electronic Data Systems (EDS) , Louisville, CO

March 1989 - October 2000

Manage the day to day operation, staff development, performance and salary administration and overall Employee relations for the National e-CRM consulting practice. Plan and direct the creation of the “Center of Excellence” for software technology deployment. Manage the effort to research and compose the delivery methodology. Partner with Sales and Marketing to create the strategy for maximizing business development. Manage the successful delivery of software functionality for major division of GMAC. Manage the program to configure Lucent, Geotel and Nortel equipment for 38 national call centers for the Census project.

Project and Product delivery Management
Client Relations Manager
Technical staff management
Operations Manager

AT&T / Lucent Technologies , Greenwood Village, Colorado

February 1983 - March 1989

Project manager and Engagement Manager for the Midwest Call Center and the National Conversant tm consulting teams. Client Relations Manager Managed the: •Creation of the original national training curriculum for Technicians •Consultant recruiting program •Consultant performance •Salary administration •Overall Employee relations •Bench management •Pre-sales strategy •Solution creation •Technical presentation creation and delivery •Solution delivery and integration of telephony solutions

Project and Product delivery Management
Client Relations Manager
Technical staff management

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