profile

Cornelia Birgersson

Desired: Account Manager

Nottingham, Ng1 1eh

Skills

Account Management & Customer Service

Problem Solving

Marketing

Project Management

About

“It’s all about the customer, creating value and helping them achieve their goals. This is what I enjoy being involved with, finding out and giving customers what they actually want and need. Whether that is through excellent account management, problem solving, project management or customer service, I enjoy working on all of them. I love helping to build a brand that customers what to be involved with.”

Education

University of Nottingham

Economics - 2:2 BA hons , Economics - 2:2 BA hons

July 2010 - July 2010

ProCivitas - Sweden (19.8/20)

June 2006 - June 2006

Experience

Customer Service Specialist

Specsavers , Nottingham

February 2011 - January 2012

Key functions and responsibilities: Assisting English and Swedish customers with their Lensmail and general Specsavers queries both over the telephone and via email. Managing customer accounts through communication with stores, store support and logistics. Solving problems quickly and efficiently. Working independently under supervision. Achievements: Problem solving skills improved, managing time efficiently, identifying the best solution for the particular customer. Improved flexibility skills in bilingual role and with regards to customer preferences. Development of customer communication skills. Customer service call quality of 90%, highest in the customer service specialist team. Nominated for specialist of the month. Increasing the department retention rate through great customer service and account management.

Customer Service
Account Management
Partner Support
Retail Assistant

Argento , Nottingham

December 2010 - February 2011

Key function and responsibilities: Customer service and sales, In-store retail marketing (promotions & branding), inventory and stock taking. Achievements: Sales techniques, customer service, teamwork and shop management. Process and procedure changes to stock and inventory display.

Customer Service
Sales
Retail Marketing
Shop Assistant

Vero Moda , Sweden - Helsingborg

September 2006 - October 2010

Key functions and responsibilities: Assisting customers, cashier, maintaining the shop in a good condition. Achievements: Different sales techniques, working in a team, solve problems (technical, customer dissatisfaction etc), developed in-store marketing skills by wearing clothes from company and dressing mannequins.

Customer Service
Sales
Retail Marketing

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

Relocate

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