profile

Matthew Walker

AppleCare Senior Advisor

Elk Grove, 95758, USA

Skills

Computer Literate

Customer Relations

Problem Solver

Salesman

Education

Heald, Institute of Technology

Computer Technology, AS , Computer Technology, AS

July 2000 - July 2000

Roseville High School

June 1996 - June 1996

Experience

AppleCare Senior Advisor

Apple Inc. , Elk Grove, CA

July 2000 - August 2011

Long-time Apple employee with extensive knowledge of Apple products, including training and development with 11+ years in the industry.

Customer Satisfaction
Problem Solving
Sales
Web Designer/ Internet Technical Support

Central Web Internet Services , Roseville

June 1998 - September 1999

Managed the creative development and maintenance of web pages for customers. Received tech support calls dealing with PC & Mac clients; made house calls. Instructed customers through the setup and the use of the Internet service; including Dial-up Networking. As Manager of the Macintosh Division, dealt with TCP/IP and DNS setup. Wrote procedure manuals on both Internet setup and account processing, and the development of web sites.

Web design
Technical Writing
Sales
Stocker/Business Machines Specialist (BMS)

Office Depot , Roseville

September 1997 - August 1998

Developed good customer service skills while stocking sales floor. Covered BMS department; sold computers and computer related products.

Stocking
Sales
Customer Service
Macintosh Computer Lab Consultant & Technician

Roseville High School , Roseville

August 1995 - June 1996

Macintosh Computer Lab Consultant & Technician Assisted students and teachers in running applications for the Mac. Taught staff how to setup and run a Local Area Network.

Assisting Students
Assisting Teachers
Troubleshooting

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Gym

Cafeteria

Paid Vacation

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