Readehope Explorations, Inc.

January 2009 - October 2011

Direct strategic technology planning and implementation for innovative capital investment firm focused on small business ventures in niche markets.

Computer Renaissance , Allentown, PA

May 2005 - December 2008

Led sales operations and profitability for $400K technology sales and services organization. Motivated and trained sales team, communicating corporate goals and standards. Liaised with diverse client base to establish unique requirements and recommend appropriate products / solutions. Contacted vendors to resolve issues and follow up on returns and backorders. Analyzed client and sales reports to identify opportunities for improvement. Developed and managed marketing activities. Established merchandise price points, handled inventory / procurement, and recommended new products. Oversaw service department to maintain quality and service levels. Assembled new computers based on client specifications; tested and repaired hardware.

Brown Daub Ford-Lincoln-Mercury , Nazareth, PA

March 2003 - March 2004

Provided individualized service to new and repeat clients from initial visit through complete sales process. Ensured accurate and timely delivery of vehicles. Collaborated with sales management, finance management, delivery, and service management teams, as well as third-party vendors installing after-market accessories. Communicated with other dealerships to coordinate inventory trades. Prepared sales documentation and other forms, and maintained all sales records.

Roberts Business Services

January 2001 - November 2005

Served a range of government, financial, medical, non-profit, and SOHO clients. Designed, installed, and maintained networks; recommended software applications; upgraded and repaired equipment; and conducted technology and data security audits

Community Services for Children , Bethlehem, PA

May 1998 - June 2001

Established and managed IT department, policies, and procedures for $20M non-profit childhood education entity. Implemented software and systems to improve operations; ensured robust security and backup / disaster recovery process. Liaised regularly with executives and Board of Directors to create strategy. Recruited and trained IT staff and managed vendor relations

Wave Technology, Inc , Allentown, PA

March 1996 - May 1998

Designed client networks, supervised installation of networks and provided training in the administration of the network; designed and built network servers; acted as lead troubleshooter for Novell issues. Participated as technical liason on sales calls and at sales fairs.