profile

D'Linda Dockery

Austin

Skills

Customer Service

Communication

Problem Solving

Technical Ability

About

Achieved consistent excellence in customer service both individually and as a team. I was an asset to the teams of which I was a part through my interpersonal skills. Was sought out by team members as an advisor and coached by demonstrating best practices.

Education

Lyndon B. Johnson High School

2006 - 2006

Experience

AppleCare Advisor

Apple , Austin

August 2008 - March 2012

Working for Apple truly ignited a passion for customer service. Set high expectations, be innovative, take initiative, to have a troubleshooting mindset, and be flexible are all things that I take from my experience. Here I learned my soft skills are my greatest asset and distinction. -Inbound technical phone support -Resolve Customer issues -Provide support to team -Meet and exceed goals -Average 98% Customer satisfaction -Many short-notice special projects -Offer valuable feedback regarding products and policies. -Critical thinking and problem solving -GROW self-management model

Customer Service
Problem Solving
Time Management
Customer Service Representative

Minacs - General Motors , Austin

January 2008 - June 2008

Energetic and outgoing there was no better place for me than in customer service. I very much enjoyed my position and time there. -Inbound and Outbound communication with Customers -Resolve Customer issues -Work alongside business partners to reach resolution to Customer issues -Involve and escalate to District and Area Managers as needed -Increase and maintain customer satisfaction -Siebel

Efficiency
Clerical
Customer Service

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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