Deana Pickett

Strategic Projects Manager

Dallas, 18612, USA



Communication & Presentation

Data Analysis

Problem Resolution


A dynamic, analytically minded, top-performing professional with 13 years experience in corporate, small business, and non-profit management seeking an opportunity to employ the full scope of prior experience in a challenging and cross-functional role. My ideal position includes: • Leadership of staff and ability to make fact-based decisions in the interest of the company. • Being empowered to achieve measurable goals and cross-organizational effectiveness based on strong ownership and personal accountability. • Responding with agility to competitive market conditions


University Of Scranton

Finance , Finance

May 1998 - May 1998

Hazleton Area High School

June 1994 - June 1994


Senior Manager, Provisioning & Repair

Valor Business Solutions, Inc , Irving, TX

October 2000 - March 2001

Lead provisioning, dispatch, and repair departments to consistently exceed operating objectives in a call center environment. Develop methods and procedures for Repair and Maintenance department including electronic ticketing system, escalation procedures, interdepartmental workflow models, hiring and supervision of staff, call scripts, call center metrics, PIP coaching and development, and budgets. Primary point of contact with SBC Communications for the business unit.

Management & Leadership
Account Management
Process Development
Product Development Manager

Valor Telecom , Irving, TX

May 2000 - September 2000

• Generate and present market analysis, business plan, and financial/operational models for competitive phone company opportunity to the executive leadership. • Develop organizational structure of start-up CLEC, determine target salaries for all positions, and define scope of responsibilities for all line and management positions in operations, customer care, sales administration. Determined product offerings, market opportunity and target penetration by segment and product. • Coordinate all contact with Southwestern Bell/SBC for establishment of inter-company operational procedures, completion of all required registrations, training, and forecasting including state certifications for company operation as CLEC in 5 states.

Market Research
Project Management
Business Development
Manager of Staff Operations

Commonwealth Telephone Enterprises , Dallas, PA

February 2000 - May 2000

Direct projects to ensure success of operations and achievement of specific company operational and budgetary goals across all departments under the direction of the VP of Operations

Project Management
Data Analysis
Self Employed

SunDial Ventures; Strategic Resources Group; Elite Property Management Group , Dallas, PA

January 2000 - March 2012

Consulting services related to Telecommunications & IT development; Owned and operated small dial-up ISP 2009-2012 Partner in ownership and management of 159 units of residential rental property.

Strategic Operations
Customer Relations
Network Services Supervisor

Commonwealth Telephone Enterprises , Wilkes-Barre, PA

July 1999 - January 2000

Call Center Management
Customer Account Management
Inventory Control Supervisor

Commonweath Telephone Enterprises , Dallas, PA

February 1999 - June 1999

ex: Management
ex: Gardening
ex: PHP
Business Development Analyst

Commonwealth Telephone Enterprises , Dallas, PA

June 1998 - February 1999

Project Management
Market Research
Data Analysis

Workplace personality


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