profile

Deb Dixon

Executive Assistant with IT Experience

Raleigh, 27612, USA

Skills

Customer Service

Education Design

Management

Project Management

About

Possessing IT experience within the Pharmaceutical Industry, at Commercial, Manufacturing, R&D, and Corporate levels -- providing services such as technical support and education, project management, web design and development, and instructional design. Self-motivated and driven by ever changing technology, I excel in the area of customer service and have excellent organizational and communication skills -- at the same time a proven team leader.

Education

NC Wesleyan College

Business Administration , Business Administration

May 1995 - May 1995

Carteret Technical College

Executive Assistant , Executive Assistant

May 1978 - May 1978

Experience

Executive Assistant (CTC)

Gentiva Health Services , Raleigh

January 2009 - October 2011

• Create, maintain and update clinician schedules according to authorization and patient needs. • Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients. • Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality. • Partner with clinical resources to oversee patient intake and inquiries to assess patient needs.

Administration
Customer Service
Scheduling
Technical Sales Manager

CompUSA , Raleigh, Greensboro

January 2006 - January 2008

• Responsible for all Business Sales (Raleigh, Greensboro) • Market and sell products to corporate, government and other business entities. • Responsible for staffing and empowering a team of five business sales representatives. • Develop effective working relationship with Technology Training and Technical Services Team members to maximize service solution sales. • Ensure operational excellence of the Business Services Sales Organization by providing sales training and coaching. • Establish and maintain effective relationships with Value Added Resellers.

Management
Sales
Sales Training
Information Scientist

GlaxoSmithKline

January 1999 - January 2004

Accomplishments • Improved the productivity and maintenance of educational tools by developing and administering design standards for the development of product demonstrations and interactive education. • Increased the awareness of IM products and services in the R&D community by developing and delivering interactive learning modules and product demonstrations. • Improved the usability of the IM web site by providing usability testing and feedback to support maintenance and redesign efforts.

ELearning Design
Usability
Education
Project Lead, Web Design Center

GlaxoSmithKline

January 1997 - January 1999

Accomplishments • Facilitated and documented the development of procedures and pricing to provide web design and development services at rates competitive to outside design agencies. • Managed a zero budget cost center, which billed for services to cover the cost of contract labor. • Provided support and guidance related to web design projects and professional development to web design team members. • Formed partnerships with internal web design and development agencies to better support the client community. • Responsible for staffing a team of contract designers and developers.

Management
Project Mgmt
Administration
Advisory Training & Development Analyst

GlaxoSmithKline

January 1985 - January 1997

Accomplishments • Provided technical education in the areas of Object Oriented Design, GUI Design, UNIX and Oracle DBA and Application Development. • Managed all facets of contract management associated with providing technical education to IT development and technical support staff. • Served as a member of the Internet Publishing Team to assist with design and development of Internet education, Internet Showcase Presentations and, Web Developer Forums. • Designed and coordinated Win 32 Developer Forums to assist in the transition from developing applications in a 16 bit to a 32 bit environment.

Technical Education
Contract Mgmt
Education Design

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Gym

Cafeteria

N/A

Commute

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