Deb Dixon

Executive Assistant with IT Experience

Raleigh, 27612, USA


Customer Service

Education Design


Project Management


Possessing IT experience within the Pharmaceutical Industry, at Commercial, Manufacturing, R&D, and Corporate levels -- providing services such as technical support and education, project management, web design and development, and instructional design. Self-motivated and driven by ever changing technology, I excel in the area of customer service and have excellent organizational and communication skills -- at the same time a proven team leader.


NC Wesleyan College

Business Administration , Business Administration

May 1995 - May 1995

Carteret Technical College

Executive Assistant , Executive Assistant

May 1978 - May 1978


Executive Assistant (CTC)

Gentiva Health Services , Raleigh

January 2009 - October 2011

• Create, maintain and update clinician schedules according to authorization and patient needs. • Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients. • Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality. • Partner with clinical resources to oversee patient intake and inquiries to assess patient needs.

Customer Service
Technical Sales Manager

CompUSA , Raleigh, Greensboro

January 2006 - January 2008

• Responsible for all Business Sales (Raleigh, Greensboro) • Market and sell products to corporate, government and other business entities. • Responsible for staffing and empowering a team of five business sales representatives. • Develop effective working relationship with Technology Training and Technical Services Team members to maximize service solution sales. • Ensure operational excellence of the Business Services Sales Organization by providing sales training and coaching. • Establish and maintain effective relationships with Value Added Resellers.

Sales Training
Information Scientist


January 1999 - January 2004

Accomplishments • Improved the productivity and maintenance of educational tools by developing and administering design standards for the development of product demonstrations and interactive education. • Increased the awareness of IM products and services in the R&D community by developing and delivering interactive learning modules and product demonstrations. • Improved the usability of the IM web site by providing usability testing and feedback to support maintenance and redesign efforts.

ELearning Design
Project Lead, Web Design Center


January 1997 - January 1999

Accomplishments • Facilitated and documented the development of procedures and pricing to provide web design and development services at rates competitive to outside design agencies. • Managed a zero budget cost center, which billed for services to cover the cost of contract labor. • Provided support and guidance related to web design projects and professional development to web design team members. • Formed partnerships with internal web design and development agencies to better support the client community. • Responsible for staffing a team of contract designers and developers.

Project Mgmt
Advisory Training & Development Analyst


January 1985 - January 1997

Accomplishments • Provided technical education in the areas of Object Oriented Design, GUI Design, UNIX and Oracle DBA and Application Development. • Managed all facets of contract management associated with providing technical education to IT development and technical support staff. • Served as a member of the Internet Publishing Team to assist with design and development of Internet education, Internet Showcase Presentations and, Web Developer Forums. • Designed and coordinated Win 32 Developer Forums to assist in the transition from developing applications in a 16 bit to a 32 bit environment.

Technical Education
Contract Mgmt
Education Design

Workplace personality


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