Margos Coffee Shop , Jakarta, Indonesia
October 2004 - February 2006
Assists Store Manager in responsibility for the store.
Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs.
Demonstrates desired behaviors for staff including driving sales, handling difficult and/ or complicated sales, cash management, inventory, and follow-up with customers.
Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality menu.
Forecasts/ re-forecast business, focusing on productivity to meet sales goals.
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business.
Assists Store Manager in partnering with corporate office personnel to increase sales, drive/ promote menu categories, and expand markets.
Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.
Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
Assists Store Manager in delivering consistent, in the moment, feedback and coaching.
Ensures company standards are met for store and associate appearance at all times.
Prioritizes, plans, and adjusts schedules as necessary to maximize sales.
Plans, coordinates, and executes all direction, campaigns, and sales promotions in a timely manner.
Ensures all pricing, signage, and displays are correct at all times.
Responsible for controlling inventory stock levels and reordering as necessary within budget.
Enforces all company policies and procedures, including health, safety, and security.
Performs all duties as directed by supervisor