Highly resourceful, accomplished and competent professional with outstanding presentation, engagement and interpersonal communication skills. Experienced in assessing training needs and designing, developing, coordinating and facilitating training in a corporate environment.
Dependable, driven, self-disciplined team player, passionate about providing development opportunities to improve team effectiveness, technical knowledge and skills and committed to enabling continuous process improvement through collaboration and innovation.
IT Trainer/Knowledge Coordinator
Moores Legal, Lawyers , Box Hill
July 2009 - June 2012
Developed, implemented and conducted IT systems training based on systems configuration, business requirements and needs analysis, including analysis of technical, environmental and logistical requirements. Provided technical support and ad hoc training for current and new business applications. Developed and maintained training documentation on all core applications. Promoted knowledge capture and sharing through operational business processes and systems.
Applications Support Officer
Arnold Bloch Leibler, Lawyers , Melbourne
September 2007 - December 2008
Provided technical IT support to users firm-wide for current and new business applications. Monitored IT helpdesk database, including prioritisation, escalation and resolution of issues and maintenance of accurate and complete database records. Participated in firm-wide roll-out of system and application upgrades, including testing and installation of software and updating of documentation and user handouts.
Minter Ellison, Lawyers , Melbourne
July 2006 - August 2007
Delivered a consistent, reliable and accurate service in the creation of precedents to support local, national and international precedent requirements. Prepared and conducted group-based induction and refresher training covering online precedents and style guide. Mentored and trained staff in creating and formatting regional precedents.
Word Processing Operator
Hall & Wilcox, Lawyers , Melbourne
July 2005 - June 2006
Working both independently and as part of a team, provided an efficient and timely document production service covering all departments and specialties and supported users firm-wide in numerous industry specific applications.
Legal Word Processing Operator
Leo Cussen Institute , Melbourne
June 2004 - June 2005
Liaised with directors, mentors, administrataive staff and topic coordinators to update extensive educational materials for Practical Training Course and Legal Professional Development workshops.