profile

Dianne Hope

Experienced Technology Training Consultant

Berwick, 3806, Australia

Skills

Technology Training

Knowledge Management

Collaborative Learning

Instructional Design

About

Highly resourceful, accomplished and competent professional with outstanding presentation, engagement and interpersonal communication skills. Experienced in assessing training needs and designing, developing, coordinating and facilitating training in a corporate environment. Dependable, driven, self-disciplined team player, passionate about providing development opportunities to improve team effectiveness, technical knowledge and skills and committed to enabling continuous process improvement through collaboration and innovation.

Experience

IT Trainer/Knowledge Coordinator

Moores Legal, Lawyers , Box Hill

July 2009 - June 2012

Developed, implemented and conducted IT systems training based on systems configuration, business requirements and needs analysis, including analysis of technical, environmental and logistical requirements. Provided technical support and ad hoc training for current and new business applications. Developed and maintained training documentation on all core applications. Promoted knowledge capture and sharing through operational business processes and systems.

Technology Training
Knowledge Management
IT Projects
Applications Support Officer

Arnold Bloch Leibler, Lawyers , Melbourne

September 2007 - December 2008

Provided technical IT support to users firm-wide for current and new business applications. Monitored IT helpdesk database, including prioritisation, escalation and resolution of issues and maintenance of accurate and complete database records. Participated in firm-wide roll-out of system and application upgrades, including testing and installation of software and updating of documentation and user handouts.

IT Helpdesk Support
IT Projects
Software Documentation
Precedents Consultant

Minter Ellison, Lawyers , Melbourne

July 2006 - August 2007

Delivered a consistent, reliable and accurate service in the creation of precedents to support local, national and international precedent requirements. Prepared and conducted group-based induction and refresher training covering online precedents and style guide. Mentored and trained staff in creating and formatting regional precedents.

Precedent Development
Training
Projects
Word Processing Operator

Hall & Wilcox, Lawyers , Melbourne

July 2005 - June 2006

Working both independently and as part of a team, provided an efficient and timely document production service covering all departments and specialties and supported users firm-wide in numerous industry specific applications.

Document Production
End User Support
ex: PHP
Legal Word Processing Operator

Leo Cussen Institute , Melbourne

June 2004 - June 2005

Liaised with directors, mentors, administrataive staff and topic coordinators to update extensive educational materials for Practical Training Course and Legal Professional Development workshops.

Instructional Design
Document Production
ex: PHP

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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