currently working as Service Delivery Manager in Ericsson I have 12 years experience in IT and Telecom area. Worked as engineer with UNIX, DataBase, PHP + HTML, Network equipment, Oracle and HP HW, storage system and cluster solution. As SDM secure support service toward customer in Mongolia, Armenia, Belarus and Ukraine for many telecom areas.
National Aviation University
Information Computer Science , Information Computer Science
- January 2005
Service Delivery Manager
Ericsson , Kiev
- January 2015
Responsible to provide Customer Support HW & SW service to certain customers. Planning resources and budget, build strong team and keep close relationship with customer, participation in internal procedure creation and sales support, performance reporting toward customer and internal escalations. Worked with customer from Mongolia, Armenia, Belarus and Ukraine. Solutions: 2G/3G, GPON, IPTV, IMS, Transport network, Billing.
Ericsson , Kiev
- November 2012
Support, upgrade and installation OSS/ENIQ/MMC. Working with Solaris, Sybase, SUN/HP HW, storage system, Unix scripting, VERITAS FS and cluster.
Ukrtelecom, Primary Network Department , Kiev
- December 2006
Cisco routers (support and configuration), Oracle database (PL/SQL programming), Video Conference service, WEB design and programming (PHP, MySQL, JS). Created internal virtual library for employee.
National Aviation University , Kiev
- December 2004
SCO Unix administrator, Informix, database, administration and support LAN. Support teachers for practice labs.