profile

Dittin Murali

Operation Manager

Dubai

Skills

Customer Relationship

Team Training & Mentoring

Analytical and problem solving

Strong Initiative & Leadership

Languages

Awards

Activities

About

I am a goal-oriented operations manager with nine years of broad experience in assisting companies to maximise efficiency and achieve sustainable growth. My leadership experiences with Northern Trust and OnlySuccess Learning Technologies has allowed me to develop sound productivity strategies to meet differing requirements. I lead by example and approach all my work with energy and enthusiasm, and I look forward to utilizing my skills in a new and challenging setting.

Education

Bharatiyar University

Finance & Marketing , Finance & Marketing

May 2005 - May 2005

Calicut University

B Com , B Com

April 2003 - April 2003

Experience

Operation Manager

OnlySuccess Leadership Training , Dubai

August 2008 - January 2015

Direct efforts to develop customer experience at the point of sales. Maximum profitability through superior customer service. Conduct annual performance reviews for all staff within department. Personally coach, train and mentor my team and provide career development opportunities through training and quality management activities. Communicate company goals to department employees. Ensure that employees are both results-oriented and team-focused. Analyzing sales figures and forecasting future sales volumes. Ensuring customer satisfaction by assessing constant feedback from customers. Up sell the training products to existing customers.

Sr. Analyst - Securities Lending

Northern Trust , India & UK

November 2005 - April 2008

Organizing knowledge transfer sessions for the entire team and training. Coordinating for the reconciliation between Investment Managers (IMs) and NT’s figures (Attachment A) from IM. Conducting the comparison of Manager with NT figures and checking within tolerance specified by client. Intimating the Accounting team and replying to the Manager giving the outcome of the research. Spearheading the reconciliation in TLM and reporting the same to the senior Management. Maintaining the updated documents for client-specific requirements documents. Generating reports including client requested queries or operational audits. Identifying risk issues and causes in day-to-day operations of the client and suggest effective solutions. Communicating with sell-side analysts and assessing economic trends.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Child Care

N/A

Commute

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