profile

David Simmons

Global Accounts Manager

Cary, 27518, United States

Skills

Customer Service

Desktop Support

Sales

Management

Languages

Awards

Activities

About

 Proficient computer skills including Remote Desktop Connections, command prompt functions, and interpreting, changing and updating BIOS settings  Adept in troubleshooting software and hardware issues in person, over the telephone and via email, during normal and high-pressure circumstances  Knowledge and experience with networking multiple systems including simple server setup, shared network drives, shared printers and other peripheral devices, and configuration of routers

Education

71st High School

June 1993 - June 1993

Wake Technical Community

Computer & Engineering Tech , Computer & Engineering Tech

0

Experience

Global Accounts Manager

HCL Technologies , Cary

June 2014 - January 2015

Obtain approval and grant access to secure folders and directories in an ITAR compliant environment, such as LiveLink, Active Directory, and RightFax Create and/or delete User Groups in Active Directory and shared network drives Provide Active Directory user and group audits Perform second tier service to resolve customer issues via email, phone and instant messaging Successfully reduced outstanding tickets/issues by 60% within first six weeks of joining team

Store Manager

Rent-A-Center , Durham

August 2005 - June 2009

Provided solid instruction and direction for employees to perform their task to meet company goals and standards Managed company financial records through daily reports, receipt audit trails, and transaction audit trails Provided excellent customer service to all clients, and increased customer satisfaction Managed time keeping records and created schedules for employees Maintained inventory records and cash accounting on a weekly basis In an effort to reduce company cost, provided internal repair on company-owned computer and audio/video equipment, such as restoring Operating Systems, replaced: hard drives, network cards, video adapters, and motherboards Acted as a point of contact for customers to efficiently resolve computer/technical issues Offered technical support for other stores in the district: maintenance, upgrade and installation of software and hardware

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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