profile

Andrey Durkin

Business Development Manager

Skills

Team Management

Languages

Awards

Activities

About

Education

Leningrad Shipbuilding Univ.

February 1991 - February 1991

Experience

Business Development Manager

ISP "BEST" , Kiev

October 2012 - January 2015

Improved the performance of company telephone system by 500%: project management of Enterprise IP PBX OKTELL and Call-center OKTELL installation project from negotiations till launch and full operation. Integration of IP PBX with corporate CRM-system. Leading of Company CRM and Billing system improvement together with development team. Up to 50 people in subordination. Creating and managing changes in business processes. The interaction with the corporate CRM-system. In 6 months the goal was achieved: the flow of phone calls was reduced by 5 times. Quality of support reached 95/20. Contribute to short and long-term organizational planning and strategy as a member of the management team. Direct annual budgeting and planning process for the organization's annual budget with CEO. Monthly, Quarterly and Yearly sales reporting and forecasting.QlikView and Excel analysis.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Cafeteria

Relocate

Paid Vacation

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