Leningrad Shipbuilding Univ.
- February 1991
Business Development Manager
ISP "BEST" , Kiev
- January 2015
Improved the performance of company telephone system by 500%: project management of Enterprise IP PBX OKTELL and Call-center OKTELL installation project from negotiations till launch and full operation.
Integration of IP PBX with corporate CRM-system.
Leading of Company CRM and Billing system improvement together with development team.
Up to 50 people in subordination.
Creating and managing changes in business processes.
The interaction with the corporate CRM-system.
In 6 months the goal was achieved: the flow of phone calls was reduced by 5 times. Quality of support reached 95/20.
Contribute to short and long-term organizational planning and strategy as a member of the management team.
Direct annual budgeting and planning process for the organization's annual budget with CEO.
Monthly, Quarterly and Yearly sales reporting and forecasting.QlikView and Excel analysis.