profile

Da'Von Brown

Customer Service Representative

Fresno, 93722, US

Skills

Customer Service

Financial & Data Analysis

Organization

Time Management

About

Graduate of Clark Atlanta University with a dual B.A. in Finance and Business Administration. Experienced analyst in small business and the insurance industry, delivering pertinent updates on all files to customers, extensive training on conducting investigations, and reviewing financial and analytical data while relaying the data into a comprehensive format for customers to understand. Attentive to the start-up companies that look to change technological mediums and improve upon existing platforms.

Education

Clark Atlanta University

Finance & Business Administrat , Finance & Business Administrat

May 2005 - May 2005

Experience

Customer Service Representative

Aetna Inc. , Fresno

October 2011 - April 2012

Provide updated benefit information to prospective and current members Review submitted claims for specific calculations and payment information Follow up with members pertaining to detailed medical treatment

Customer Service
Documentation
Research
Finance Administrator

D&S Express , Los Angeles

October 2009 - October 2011

Implement new payment systems utilizing current technology to provide efficiency in tracking payments received Establish digital copies of all receipts and expenses at the end of each month for stronger organization Create Word and Excel files with data from additional sales and detailed expenses to view and determine what excess expenses could be cut and how sales could improve

Financial Analysis
Research
Customer Service
Claims Analyst

AIG , Alpharetta

August 2005 - August 2009

Manage high cost and priority accounts on a daily basis to establish a fiscally reasonable means to handle the file. Extract and evaluate data submitted by the employer, claimant and witnesses Prepare detailed correspondence on high cost accounts to executive management Develop cost projections of each file for best estimate of funding needed to handle the file accordingly in a cost effective manner. Determine through comprehensive review the best way to resolve the case and bring to a resolution.

Analysis
Customer Service
Prepare Correspondance
Intern

Outlook Financial , Fresno

May 2004 - August 2004

Analyze and Calculate FHA (Federal Housing Assistance) Re-Finance loan refunds Addressed customer questions concerning MIP (Mortgage Interest Premium) refunds Discussed details with customers concerning their FHA loans Prepared various correspondance concerning clients and their loans Assisted Mortgage Loan Consultants with preparing detailed files for clients

Customer Service
Analysis
Communication

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Gym

Cafeteria

N/A

Commute

Relocate

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