Edward Medina-Torres

Information Technology Manager

Rochester, 14620, USA


Experience with Third Party applications

Work with Cross Functional Teams

Problem Resolution

Project Management


Information Technology Manager with over 20 years of progressive experience in Customer Service and Software Implementation.


Rochester Institute of Technol

Information Technology , Information Technology

May 2012 - May 2012

University of PR, Mayaguez

Computer Engineering , Computer Engineering

June 1993 - June 1993


Solution Manager North America - Transport

Alstom Power , Rochester, NY

January 2011 - June 2015

In addition to the Senior SAP Functional Analyst functions, oversee the use of standard applications across the Transport Sector for Alstom US and Canada. Coordinate with Site Business managers the implementation of projects. In coordination with European teams install, configure and support engineering applications (E3s, Item Toolkit, Minitab, AutoCAD, SolidWorks). Maintain the overall systems integrity by supervising that correct methods and processes are followed when installing applications. Meet with vendors and negotiate user requirements when new solutions are requested.

SAP User Support
Project Management
Engineering Applications
Senior SAP Functional Analyst

ALSTOM POWER , Rochester, NY

October 2004 - January 2011

Resolved help requests for users. Assisted users on process improvement. Created specifications for programs or enhancements to programs. Acted as liaison between users and the Support Centers in the UK and France. Configured the SAP SD module for the implementation of a project in Montreal. Trained consultants on SAP specific functionality for implementation project in Sao Paulo Brazil. Assisted users on the resolution of EDI problems. Assisted on problem resolution for interface between SAP and ADP for payroll.

SAP Support
SAP Projects
SAP interfaces
Business System Analyst

Eastman Kodak Company , Rochester, NY

September 1999 - December 2003

Maintained integrity of the SAP Production system. Resolved help requests raised by users. Communicated to user community standard processes to be used and safeguard the software development quality to insure the Production Environment is not affected. Provided support for SAP training environment. Rotational On-call assignments.

SAP Support
Project Management
ex: PHP
Systems Analyst and Computer/Math Teacher

Immaculate Conception Academy , Mayaguez, Puerto Rico

August 1994 - August 1999

Assist admissions coordinator and registrar. Taught Computer and Math classes to Secondary Education students. Trained teachers on the use of computers. Assisted registrar's office to maintain information and create reports for school directors. Troubleshoot and resolved any problems with school's computers.

Systems Support
ex: PHP

Workplace personality


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