An extremely hard working, energetic and innovative professional prepared to excel in any opportunity which I partake in.
Marcellin College Randwick
2008 - 2008
Matrville Hotel , Sydney
October 2014 - January 2015
- Working alongside both managers and directors to help prosperity of venue.
- Senior staff member who helps in training and day to day operation of club.
Course and Career Advisor
Open Colleges , Sydney
October 2012 - June 2013
- Working as a Course and Career’s Advisor in the Design and Technology Faculty.
- Consistently met or exceeded monthly KPI targets based on overall course GEV (Gross Enrolment Value), conversion on leads and ‘paid in full’ enrolments
- Undertook a senior position in the team regularly coaching more junior advisors to help increase the teams overall GEV
- Managed a pipeline of up to 100 potential students at any given stage communicating either directly or indirectly through phone, email or recruitment agencies
- Considered a team player by my co-workers and team leader due to my willingness to help other CCA’s develop skills and go the extra distance to help increase the teams overall GEV
-Worked closely with Salesforce during my time at Open Colleges
Contact Centre's Australia , Sydney
March 2011 - December 2011
- Promptly promoted to a high performer team based environment due to consistently meeting targets
- Refinement of communication skills through dealing with consistent large volumes of customers and clients via telephone and e-mail. Excess of 500 calls per day
- Collating and storing high volumes of personal information
- Awareness of job productivity and self-evaluation in order to excel in a high-frequency, customer based environment
Customer Sales Representative
British American Tobacco , Sydney
November 2009 - February 2011
- Extensive training in customer based relationships and the correlation between this and improvement within the company
- Worked with sales targets in which I consistently succeeded in meeting or exceeding these targets
- Developed, maintained and expanded territorial patches whilst examining trends in order to create improved methods of selling and providing higher levels of customer service
- Am a trained and experienced in using the SAP Business Management platform
Manage Customer Relationships