profile

Richard Gruschka

Menlo Park, 94025, United States

Skills

Technical Skills

Troubleshooting

Communication

Quick Learner

Education

San Jose State University

US History , US History

May 1992 - May 1992

San Mateo High School

May 1982 - May 1982

Experience

Technical Support Professional

County of Santa Clara

September 2010 - October 2011

Contract assisting users with Windows XP/Office 2003/2007, and internet research. Responsible for all initial system support. Managed Active Directory, creating new users and moves, security groups, as well as AD/Exchange tasks. Creating Window 7 and Office 2010 deployment packages using Microsoft tools and Ghost management suite. Created dozens of system maintenance scripts and developed new Group Policy templates, including future GP for roll-out of Windows 7. Testing and developing various virtual desktop management and deployment solutions, such as VMware, RingCube, and Wakova.

Information Systems Support Specialist

Townsend and Townsend and Crew LLP

January 2006 - May 2010

Responsible for initial system rollouts and support. (Windows XP/Office XP/2003). Assist users with the Microsoft Office Suite (Word, Excel, Outlook). Maintained knowledgebase materials and documentation (tutorials, how-to’s, quick tips). Manage and operate phones, phone switch and voicemail. (Siemens/Cisco Unity/Cisco Admin Manager). Troubleshoot email, applications, hardware, anti-virus/spyware and anti-spam applications. Wireless Deployment and Management (Cisco). Manage, monitor and setup security and file/print sharing. Support remote users (Citrix Metaframe/Citrix VPN). Network troubleshooting-TCP/IP, routing, DNS, WINS, Proxy, some Firewall. Inventory management for all hardware and peripherals (Track-It, WMI, EMCO). Support and troubleshoot the document management system (Interwoven/Desksite/iManage) . Manage, deploy, troubleshoot and support Blackberry and Good/Smart email devices (Good/BES). Configure, support, train and troubleshoot Tandberg Video Conferencing hardware

San Francisco Information Systems Manager

Drinker Biddle & Reath LLP

January 2004 - January 2006

Managed and maintained 100 node Windows XP/2003 client server environment. Provided second level support and supervised helpdesk support staff. Responsible for providing desktop support, including administration, troubleshooting and software configuration. Implemented practice support and trial presentation solutions. Implemented full server system upgrade, including site preparations.

Helpdesk Specialist

Townsend and Townsend and Crew, LLP

January 2002 - January 2004

Contract position as part of the team responsible for client-side rollout of XP network. Receiving, tracking, and deploying $500,000 of hardware. Created assembly-line process automating Ghost imaging and client configuration for new machines being rolled-out. Conducted pre-trial testing and supported decision making process for new laptop selection. Also responsible for fielding telephone and email support of legacy and new systems through transition to all new applications and XP OS.

San Francisco Information Systems Manager

Gibson Dunn and Crutcher, LLP

January 1998 - January 2001

Managed and maintained 150 node NT 4.0 client server environment in three locations. Provided second level support and supervised helpdesk support staff. Responsible for providing NT 4.0 desktop support, including administration, troubleshooting and software configuration. I was responsible for toubleshooting Wise Install distribution problems during testing and rollout phases in the San Francisco office. Programmed VBA to assist users with MS Word tasks and complex MS Excel operations. I wrote, modified and altered for new purposes command line script files for the NT 4 environment Implemented practice support and trial presentation solutions; Managed IS personnel in local and remote office. Implemented full server system upgrade, including site preparations. Was onsite for around the clock Y2K system protection.

Systems Analyst

Jackson, Tufts, Cole & Black, LLP

January 1996 - January 1998

Maintained and developed in-house applications and macros, customizing software per end-user specifications. Provided first and second level support; supervised HelpDesk personnel; trained individuals and groups of non-technical users. Member of an expert team that rolled out 150 NT 4 workstations. Worked with network Administrator to designed Zen Works distribution routines Upgraded server hardware and software extending network capabilities to provide greater fault tolerance and faster, more reliable network services. As a Systems Analyst/Project Manager I was responsible for managing, maintaining and upgrading PCDocs from version 3.2 to version 4.5. I also researched, configured, integrated and implemented the legal docketing application, including writing up all procedures for maintenance, troubleshooting, and use. Developed an Internet and Intranet website and added remote access for 50+ network clients. Implemented practice support and trial presentation solutions.

Computer Support Specialist

Working Assets

January 1993 - January 1996

Network Assistant Responsible for troubleshooting Novell end-user hardware and software problems. Installed and configured network software. Created and managed networked customer databases for analyzing accuracy of multi-million dollar call traffic data. Data Analyst Reported on all aspects of telecommunication Reseller business services. Initiated data collection tool for sorting and processing $10M a month call traffic data. Designed complex, user-friendly net present value and rate analysis tools in Excel utilized by the sales force. Customer Service Representative Resolved over 100 customer issues and questions daily via phone and US Mail. Earned All-Star Award for designing and implementing process for handling wrong ANIs, saving the company over $500K per year.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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