Michael Boyle

Portfolio Management




Team player


Virtual Teams


UC Berkeley

Political Science , Political Science

June 1981 - June 1981


Director Portfolio Management

BCD Travel

March 2009 - October 2011

Recent Successes: **Coordinated a 70% rationalization of all business-related desktop applications throughout Europe.** **Creation and deployment of an Application Governance model specific to Travel Management** **Establishment of a software exceptions policy/process throughout Europe** **Established a deployed an operational process documentation methodology, enabling the organization to easily depict complete process flows for both departmental use as well as a basis for establishing development requirements**

Application Rationalization
Application Governance
Portfolio Inventory
International Project Manager

BCD Travel

June 2008 - November 2009

* Responsible for managing a multinational team throughout all of Europe * Project managing a offshoring initiative tied to a global hierarchy maintenance, centralized administration, and a data conversion initiative. * Deployment and harmonization of a mid office application * Holding responsibility for the development and deployment of a front office application throughout EMEA

Senior Manager System Integration

BCD Travel

October 2007 - May 2008

* Set up of an end-user based application integration discipline within BCD TRAVEL EMEA, including: - Construction of an application integration discipline infrastructure - Development of an integration methodology - Establishment of an internal knowledge base used for both internal and external support - Creation of a product matrix used for sales and consulting purposes - Build-up a center of competence within the organization. - Nurturing of relationships with 3rd party applications in order to support a BCD integration faculty

Senior Manager Online Integration EMEA

Carlson Wagonlit Travel

January 2006 - September 2007

Responsibilities •Management of 8 employees located in 3 different countries•EMEA operational governance of the GSA for 4 online booking tools•Oversee the implementation and development of an electronic request tool (CWT @visor), Online Booking Tool (KDS Portal) and a client-facing travel portal (Connect Express and Business)•Close relations with the Online Fulfillment Centers and Country Online Teams within EMEA Key Achievements: •Responsible for over 40 internal training sessions to various departments•Supervise over 800 client application implementations•Strong contributing force in the establishment of the Online Fulfillment Centers and Country Online Teams•Establishment of Knowledge Base used globally; including online registration facilities, country matrices, country-specific interactive manuals, searchable databases and a platform to foster community interaction•Assistance with the development and enforcement of organizational standards

Product Manager EMEA CWT Connect

Carlson Wagonlit Travel

July 2000 - January 2006

Responsibilities•CWT Connect Travel Portal Product Management including development & integration, implementations, client administration, technical interface to client, CWT Account Management, 3rd party suppliers and the CWT EMEA Help Desk•Business Owner of the CWT @visor travel request tool and Invoice Lookup Billing retrieval system•IT Consultant/Project Manager for operational issues (OBT implementation, data flow, workflow management, etc.) Key Achievements•Playing an instrumental role in the development and establishment of the CWT Connect team (both commercial and technical). Oversaw the implementation of thousands of client implementations. Instituted standards (SLA timelines, deadlines), practices (Project Plan) and processes for implementation, administration, and technical troubleshooting.•Being able to help in increasing the inter-departmental cooperation within CWT EMEA by freely coming up with solutions to help fulfill internal needs

Technical Instructor

IMC Fachhochschule Krems

August 1999 - June 2001

Responsible for conducting a module on the history, development, and major elements to be found in both the leisure and business travel industry. Direct comparisons between the North American and the European travel marketplaces were stressed, and a strong emphasis on emerging technologies and their deployment set the underlying theme throughout the course.

BTC Manager

Carlson Wagonlit Travel

January 1999 - June 2000

Main Responsibilities • management of a staff of 30, including BTC, Leisure, Rail and MICE departments • Constructing and writing international RFP’s Key Achievements • Help establish standards (employee appraisal, quality control), procedures (profiles, ticketing centralization) and guidelines for a new office. • Establishment, coordination and implementation of a charter operation for the OSCE to Kosovo • Built first CWT intranet in Austria

Travel Office Manager


October 1991 - March 1999

Main Responsibilities • Managing and mentoring a team servicing an area encompassing 24 countries in Central, Eastern Europe and Central Asia • Handling of Coca-Cola global VIP’s • Representation of Coca-Cola in Travel Management functions, including air, hotel and car negotiations Key Achievements • Creation of the travel office; including the physical and organizational structure, processes, procedures, internal (client) and external (supplier) relations, etc. • Extremely high customer satisfaction owing to attention to detail and highly personalized service. • Working together with Coca-Cola Marketing to help develop an international marketing/incentive program (Fanta‘On the Road’ – 1997-98)


Qantas Airways Ltd

April 1990 - September 1991

Ticket Rate Specialist/Quality Assurance

American Express

May 1986 - February 1990

Pacesetter Award 1987 and 1988

Travel Consultant

DER Travel

April 1985 - April 1986

Travel Consultant

Reservation Center

September 1984 - March 1985

24 hour service for travel agencies requiring proficiency in 5 different CRS's

Leisure Travel Consultant

CIEE/Council Travel

October 1980 - July 1981

* Responsible for consulting and arranging charter flights from the US to Europe * IATA flight reservations * Sales Office - Eurailpass

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