Faisal AlHarbi
6 Years of Experience, Helping organisations to achieve thier productivity and Profitability
Faisal14171417@hotmail.com
00966568484555
Skills
Effective Communication
Negotiation
Problem Solving
Task's Planning & organizing
Accuracy & Professionalism
Fast Learning
Computer and office programs
Education
High school , Science
September 2011 - May 2014
Experience
Zain Telecom company , Madinah Saudi Arabia
December 2020 - Present
an advisor to Sales Consultant
Manage post sales issues and complains in my branch
Escalate Issues and Risks to Sales Area Manager
Zain Telecomunication , Madina Saudi Arabia
June 2019 - December 2020
Advice customers with services and products offers
Identify and analyze customer needs
Convience consumers with best alternative based on thier needs
Zain Telecommunication , Saudi Arabia
January 2017 - June 2019
Assist my manager to manage Customer Service staff Scheduling, covering
Train new Staff for customer Service System
work on escalated issues and Complains
Manage work load among staff and ensure they have balanced load
Zain Telecommunication , Madinah Saudi Arabia
April 2016 - January 2017
provide Customer Care Services
Slove Customer's technical issues
submit customer service report at the end of each working day
Yapı Merkezi Holding , Medina, Saudi Arabia
January 2015 - February 2016
Recieve transport requests from project manager
Manage drivers schedules
Support other project teams with transport solutions