Fidelity Worldwide Investments , Chennai

August 2008 - January 2012

Recruited to oversee AMC operations, manage RTA relationship and audits, implement website enhancements and develop investor/distributor communication. Improved conformance of customer complaint resolution from 20% levels to 90% and above levels. Ensured 99% and above conformance levels in other SLA deliverables. Implemented cost rationalization initiatives to save 41% of annual communication dispatch expenses. Received the ‘You Make a Difference’ award for successful process migration and reengineering.

Franklin Templeton Investments , Chennai

August 2004 - July 2008

Brought on board as one of the first members of the India Project Management Office (PMO) to execute strategic business initiatives, collaborating with peers from different countries in a multi-cultural environment. Promoted twice in 3 years from Sr. Executive to Asst. Manager and then to Manager. Chosen to lead the implementation of an Imaging & Workflow application, which at a budget of $2 million, was the largest project managed by the India PMO. Received the ‘You Make a Difference’ and ‘Star of the Quarter’ awards in appreciation of efforts taken to go beyond the role of a project manager while delivering projects.

Citigroup Global Services , Chennai

January 2002 - July 2004

Brought on board as one of the first members of the India Project Management Office (PMO) to execute strategic business initiatives, collaborating with peers from different countries in a multi-cultural environment. Promoted twice in 3 years from Sr. Executive to Asst. Manager and then to Manager. Chosen to lead the implementation of an Imaging & Workflow application, which at a budget of $2 million, was the largest project managed by the India PMO. Received the ‘You Make a Difference’ and ‘Star of the Quarter’ awards in appreciation of efforts taken to go beyond the role of a project manager while delivering projects.