profile

Gangai Victor

gangai.victor@gmail.com

New no. 42 (old no. 11), Thomas Nagar, 600015, Little Mount

Skills

Structured documentation

Project Management

Process Management

Internet/e-Services Management

About

Description

Education

LIBA

MBA (Finance & Marketing) , MBA (Finance & Marketing)

April 2002 - April 2002

Loyola College

B.com , B.com

June 2000 - June 2000

Experience

Senior Manager

Fidelity Worldwide Investments , Chennai

August 2008 - January 2012

Recruited to oversee AMC operations, manage RTA relationship and audits, implement website enhancements and develop investor/distributor communication. Improved conformance of customer complaint resolution from 20% levels to 90% and above levels. Ensured 99% and above conformance levels in other SLA deliverables. Implemented cost rationalization initiatives to save 41% of annual communication dispatch expenses. Received the ‘You Make a Difference’ award for successful process migration and reengineering.

RTA Relationship
Customer Communication
Website Operations
Project Manager

Franklin Templeton Investments , Chennai

August 2004 - July 2008

Brought on board as one of the first members of the India Project Management Office (PMO) to execute strategic business initiatives, collaborating with peers from different countries in a multi-cultural environment. Promoted twice in 3 years from Sr. Executive to Asst. Manager and then to Manager. Chosen to lead the implementation of an Imaging & Workflow application, which at a budget of $2 million, was the largest project managed by the India PMO. Received the ‘You Make a Difference’ and ‘Star of the Quarter’ awards in appreciation of efforts taken to go beyond the role of a project manager while delivering projects.

Strategic Projects
Change Management
Technology Enhancements
Operations Executive

Citigroup Global Services , Chennai

January 2002 - July 2004

Brought on board as one of the first members of the India Project Management Office (PMO) to execute strategic business initiatives, collaborating with peers from different countries in a multi-cultural environment. Promoted twice in 3 years from Sr. Executive to Asst. Manager and then to Manager. Chosen to lead the implementation of an Imaging & Workflow application, which at a budget of $2 million, was the largest project managed by the India PMO. Received the ‘You Make a Difference’ and ‘Star of the Quarter’ awards in appreciation of efforts taken to go beyond the role of a project manager while delivering projects.

Transaction Processing
MIS
Projects

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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