Muhammad Hamad

Cybersecurity Support Team Lead - Dubai

Dubai - United Arab Emirates


MS Office

Symantec Endpoint Protection

Microsoft Active Directory

MS Exchange Server






Help AG - Employee of the Year 2018


University of Wollongong

IT Management , IT Management

December 2014 - December 2014

University of Wollongong Dubai

Internet Science & Technology , Internet Science & Technology

May 2012 - May 2012

The Westminster School Dubai

May 2008 - May 2008


Security Consultant

Help AG , Dubai

May 2014 - Present

Security Consultant in the Security Assistance Center

Customer Support
Internal IT
Team Development
Information Technology Generalist

Theodor Wille Intertrade , Dubai

September 2012 - May 2014

IT Support, System Updates and Maintenance

Systems Adminitration
Tech Support
Systems Support
Creative Writing and Student Communications Intern

IML Group (Bab Al Shabab) , Dubai

May 2012 - August 2012

Writing articles related to topics in student life, and communicating with university students to inform them about the website and offers available to students

Creative Writing
Student Communications
ex: PHP
Technical Support Intern

University of Wollongong Dubai (ITTS) , Dubai

November 2011 - July 2012

Providing technical support to all staff and students, maintaining and updating student labs, configuring thin clients in a virtualized environment of Citrix, Troubleshooting MS Office and Outlook issues, dumping image for staff PC's maintaining and upgrading staff network and PC's, on call customer support for students and staff, maintaining all printers and Multifunction printers for staff and students, configuring 3Com switches, maintaining network infrastructure, providing technical support and set up of sound system for all university events, configure MS Outlook for staff and in charge of two junior interns. I have also trained staff on usage of MS Outlook and Lotus Quickr, trained interns of the workflow of the team and roles and responsibilities, and has trained students on the use of the university intranet and other university policies

Technical Support
Installation of HW & SW
Marketing Intern

Dulsco LLC , Dubai

June 2011 - September 2011

Creating, Maintaining and Updating a database of more than 2000 companies, creating official MS Office templates for internal and external company documents, creating MS Outlook signature and training staff on making email signatures, proof reading documents, checking marketing campaigns for errors or logical issues, checking newspapers for articles and documenting them and updating company details on all directory websites.

Creating Database
Marketing Campaigns
ex: PHP
Video Transcriber

Abraaj Capital , Dubai

May 2011 - August 2012

Transcribing Videos and Proof Reading Transcriptions

Transcribing Videos
ex: PHP

Lighthouse Studio Dubai , Dubai

March 2011 - April 2011

Promote Items, Offers and Hand out flyers

Data Collection
Customer Service
Information Service

Workplace personality


Company Size


Day Length


Team Size


Noise Level

Business Casual

Dress Code


Health Care

20 Mi


Work from home

Paid Vacation