Ismael Adrian Escalera Ibarra
Call Center Manager
Monterrey, 64890, Mexico
Track and Measures Staff performance
Understand Customer needs
Motivate and Maximezes staff utilization
I have the experience of over 10 years in the call center industry 5 years of supervisor, more than two years as an Operations Manager with over 120 people and 8 supervisors in charge. Also I have Constant contact with my client for monitoring and review of metrics trends and compliance.