profile

Ismael Adrian Escalera Ibarra

Call Center Manager

Monterrey, 64890, Mexico

Skills

Management -Leadership

Track and Measures Staff performance

Understand Customer needs

Motivate and Maximezes staff utilization

About

I have the experience of over 10 years in the call center industry 5 years of supervisor, more than two years as an Operations Manager with over 120 people and 8 supervisors in charge. Also I have Constant contact with my client for monitoring and review of metrics trends and compliance.

Education

FACPYA

Degree , Degree

December 2014 - December 2014

Experience

Operations Manager

Servicios Hispanic Teleservices (Teleperformance) , Monterrey Nuevo Leon.

February 2006 - January 2015

Call Center

Maintain and lead the overall execution of operational and client objectives
Manage Service staff to ensure adherence to company & client standards
Develop solid tactic planning process – identify and prioritize initiatives

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Relocate

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