profile

Ivona Arina Raef

student

Bucharest, 013981, Romania

Skills

Communication & PR

Creativity

Business knowledge

Experienced in team work

About

Smart, talkative, energic. Willing to build a better me and a better world every day, to know more people, to live.

Education

SNSPA

Communication & PR , Communication & PR

June 2011 - June 2011

Petru Cercel High School

June 2008 - June 2008

SNSPA

Political communication , Political communication

Experience

MultiBonus Online

MOL Romania Petroleum Products SRL , Bucuresti

December 2010 - June 2012

Project based Main responsabilities: - development of new functions on site such as: Recommend MultiBonus to friends, Transfer MultiBonus points to friends, Update personal information existing in our database, Online Shop for products, new format for Stil & Elan Magazine, FAQ section for clients - update the content of the site - finding bugs and search for solutions - training materials & online support for clients, filling stations and Customer Service - specific operations regarding MultiBonus cards Results: - over 42000 clients registered on site with only one communication campaign - about 1500 approved referral, 1800 transfers of points, 5000 updates of client information, 4000 online orders for MultiBonus products - www.multibonus.ro, the main channel of communication with our most loyal clients. Recommendations available on request

development of new functions
update the content of the site
finding bugs and search for solutions
Communication Strategy Coordinator

SNSPA, Intelligent Communication , Bucharest

December 2009 - June 2010

Project based, developped by SNSPA, in order to simulate how a real organization functions. Main responsibilities: - development of communication strategy for autism campaign - create an envelope layout for a constructions company - simulate a crisis situation and imagine plans of communication and actions for solving the crisis - coordinate team and part tasks

communication strategy
collaboration with other departments
coordinate team
Customer Service Representative

MOL Romania Petroleum Products SRL , Bucharest

May 2009 - December 2010

Great opportunity to communicate and to learn how to adapt message and tone of voice based on how client speaks, to find what a Loyalty Programm is all about and to work in a young and beautiful team. Results: Compliments from customers, one compliment send by letter by a grateful business client, no claiming about my activity, good evaluation from collegues and manager. Recommendations available on request

specific operations regarding fuel and MultiBonus cards
transmission of information about company and MultiBonus Programme
record claims and send it further

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Copyright © 2020 Kinzaa.com. All rights reserved