Jacob Salmela

Technology Support Specialist

Minnetonka, 55305, USA






Brown College

Information Technology , Information Technology

May 2012 - May 2012

Brown College

Network Development , Network Development

February 2010 - February 2010

Minnetonka High School

June 2003 - June 2003


Lead Technology Support Specialist

Hopkins High School

August 2011 - October 2012

I perform desktop management in a multi-platform environment managing over 1,000 computers/devices. Platforms include Windows XP, Windows 7, OS X, iOS, Linux, Chrome OS, and UNIX. I write a lot of shell scripts to automate tasks. I also handle higher-level help desk tickets. Some of my responsibilities include creating and managing system images, creating and managing software packages, and keeping computers up-to-date.

Help desk level 1 and 2
Desktop management
ex: PHP
Information Technology Intern

Hopkins School District 270

August 2010 - October 2010

I worked closely with the two network administrators. They assigned me projects to complete from updating servers to configuring/troubleshooting software.

Help desk
Computer setup
Software updates

VALTA Game Case

January 2010 - October 2012

I co-own VALTA Game Case with my dad. We design and sell custom cases for Dominion and other card games.

Web development
Research and development

Brown College

April 2009 - May 2012

Areas of Study: Windows XP, Server 2003, Server 2008, Mac OS X Snow Leopard and OS X Lion, Mandriva Linux, Microsoft Office, Visio, Project, Virtual PC. Switches, routers, LAN, routing, cabling, troubleshooting connectivity issues, network layout/design, network administration, network documentation, technical writing for Information Technology.

Group projects
Independent work
In-class assignments
Guest Service Attendant Team Lead


April 2009 - July 2012

This is a guest/customer service focused job. I lead a team of 2-19 people to accomplish daily tasks: checking out guests/customers merchandise, putting product on shelves, maintaining store appearance, solving team concerns. I am also responsible for processing/depositing all the cash the store makes on a daily basis.

Guest service
Daily management
Presentation Team Leader


February 2008 - April 2009

I was responsible for a team of 6-25 people. This position entailed setting plan-o-grams and merchandising product on the floor. If new product came out, I organized and planned, where and when to set it. I managed resources, time, and planning. I also had a direct communication link with upper management to keep them informed of daily progress. I also provided developmental feedback and reviews. I was a diplomat among the team for conflict or concerns.

Logistical management
Team development
Team meetings
Sales Floor Team Leader


September 2003 - February 2008

I was responsible for leading a team of 1-6 people on a daily basis. I conducted interviews, wrote reviews, provided feedback to team members, provided store-wide and departmental information at company meetings, and made operational decisions. I also merchandised product on end-cap displays and worked with managing the grocery portion of the store.

Team Member


September 2001 - September 2003

This position I was responsible for pushing carts, cashiering, putting product onto the sales floor, helping guests/customers, and maintaining store appearance.

Guest service
Assisting other areas

Workplace personality


Company Size


Day Length


Team Size


Noise Level


Dress Code


Paid Vacation

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