Skills
Writing and Editing
Technical Communication
Knowledge Management
User Experience
About
Communications professional with 16 years of expertise in research, writing, editing, and design for technical, financial, and publishing industries. Efficiently integrates the creative, technical, and administrative aspects of generating well-written publications, web sites, and marketing materials. Possesses superior research capability; absorbs and assimilates information quickly and effectively. Proven ability to meet and exceed high standards and accelerated deadlines.
Education
Professional Screenwriting , Professional Screenwriting
July 2013 - July 2013
Humanities , Humanities
May 1993 - May 1993
Experience
McKesson Provider Technologies , Westminster, Colorado
April 2003 - January 2014
Wrote and edited technical reference manuals and installation instructions. Composed HTML and WebHelp help files. Managed release documentation library publishing process. ● Mentored team as an expert tool user. ● Created and maintained customer feedback solutions. ● Championed, implemented, and maintained new wiki-based collaboration solution that streamlined dozens of development and services knowledge silos.
Configuresoft, Inc. , Woodland Park, Colorado
January 2002 - October 2002
Created and edited marketing materials including collateral, user stories, white papers, and competitive analyses. Designed and produced print media advertisements and tradeshow signage. ● Completely renovated corporate web site content and structure. ● Assumed the duties of two previous employees. ● Coordinated with sales staff to ensure timely production of needed materials.
CARL Corporation , Denver, Colorado
October 1998 - January 2001
Wrote and edited user manuals, troubleshooting guides, and installation instructions. Composed Windows and HTML help files. Created new desktop publishing templates for handbooks. ● Created a documentation style guide used by the entire corporation. ● Quickly mastered new software, eliminating the company's need for an additional $30 per hour contract position.
Sybex Books , Alameda, California
October 1997 - September 1998
Coordinated editing and production cycles for multiple computer books at once. Performed highly detailed copyedits under tight deadlines.
Janus Funds , Denver, Colorado
May 1995 - September 1997
Researched, wrote, and edited customer/business correspondence; ensured that each letter was accurate and appropriate. Developed department-specific new hire training materials. ● Created the company's first e-business correspondence standards. ● Improved accuracy and authenticity of response letters.
Workplace personality

100+
Company Size

12
Day Length

25+
Team Size

Loud
Noise Level

Formal
Dress Code
Benefits

N/A
Commute