Skills
Writing and Editing
Technical Communication
Knowledge Management
User Experience
Education
Professional Screenwriting , Professional Screenwriting
July 2013 - July 2013
Humanities , Humanities
May 1993 - May 1993
Experience
McKesson Provider Technologies , Westminster, Colorado
April 2003 - January 2014
Wrote and edited technical reference manuals and installation instructions. Composed HTML and WebHelp help files. Managed release documentation library publishing process. ● Mentored team as an expert tool user. ● Created and maintained customer feedback solutions. ● Championed, implemented, and maintained new wiki-based collaboration solution that streamlined dozens of development and services knowledge silos.
Configuresoft, Inc. , Woodland Park, Colorado
January 2002 - October 2002
Created and edited marketing materials including collateral, user stories, white papers, and competitive analyses. Designed and produced print media advertisements and tradeshow signage. ● Completely renovated corporate web site content and structure. ● Assumed the duties of two previous employees. ● Coordinated with sales staff to ensure timely production of needed materials.
CARL Corporation , Denver, Colorado
October 1998 - January 2001
Wrote and edited user manuals, troubleshooting guides, and installation instructions. Composed Windows and HTML help files. Created new desktop publishing templates for handbooks. ● Created a documentation style guide used by the entire corporation. ● Quickly mastered new software, eliminating the company's need for an additional $30 per hour contract position.
Sybex Books , Alameda, California
October 1997 - September 1998
Coordinated editing and production cycles for multiple computer books at once. Performed highly detailed copyedits under tight deadlines.
Janus Funds , Denver, Colorado
May 1995 - September 1997
Researched, wrote, and edited customer/business correspondence; ensured that each letter was accurate and appropriate. Developed department-specific new hire training materials. ● Created the company's first e-business correspondence standards. ● Improved accuracy and authenticity of response letters.
Workplace personality

100+
Company Size

12
Day Length

25+
Team Size

Loud
Noise Level

Formal
Dress Code
Benefits

N/A
Commute