profile

Jefferson McClure

Knowledge Curator

Denver, 80222

jeffersonic@gmail.com

Skills

Writing and Editing

Technical Communication

Knowledge Management

User Experience

About

Communications professional with 16 years of expertise in research, writing, editing, and design for technical, financial, and publishing industries. Efficiently integrates the creative, technical, and administrative aspects of generating well-written publications, web sites, and marketing materials. Possesses superior research capability; absorbs and assimilates information quickly and effectively. Proven ability to meet and exceed high standards and accelerated deadlines.

Education

National University

Professional Screenwriting , Professional Screenwriting

July 2013 - July 2013

University of Colorado

Humanities , Humanities

May 1993 - May 1993

Experience

Senior Technical Writer

McKesson Provider Technologies , Westminster, Colorado

April 2003 - January 2014

Wrote and edited technical reference manuals and installation instructions. Composed HTML and WebHelp help files. Managed release documentation library publishing process. ● Mentored team as an expert tool user. ● Created and maintained customer feedback solutions. ● Championed, implemented, and maintained new wiki-based collaboration solution that streamlined dozens of development and services knowledge silos.

Technical Communication
Knowledge Management
Process and Tools Advising
Technical Marketing Writer

Configuresoft, Inc. , Woodland Park, Colorado

January 2002 - October 2002

Created and edited marketing materials including collateral, user stories, white papers, and competitive analyses. Designed and produced print media advertisements and tradeshow signage. ● Completely renovated corporate web site content and structure. ● Assumed the duties of two previous employees. ● Coordinated with sales staff to ensure timely production of needed materials.

Marketing Communication
Information Architecture
Sales Support
Technical Writer

CARL Corporation , Denver, Colorado

October 1998 - January 2001

Wrote and edited user manuals, troubleshooting guides, and installation instructions. Composed Windows and HTML help files. Created new desktop publishing templates for handbooks. ● Created a documentation style guide used by the entire corporation. ● Quickly mastered new software, eliminating the company's need for an additional $30 per hour contract position.

Technical Communication
Training Support
Marketing Support
Production Coordinator

Sybex Books , Alameda, California

October 1997 - September 1998

Coordinated editing and production cycles for multiple computer books at once. Performed highly detailed copyedits under tight deadlines.

Production Coordination
Copyediting
ex: PHP
Investor Communications Specialist

Janus Funds , Denver, Colorado

May 1995 - September 1997

Researched, wrote, and edited customer/business correspondence; ensured that each letter was accurate and appropriate. Developed department-specific new hire training materials. ● Created the company's first e-business correspondence standards. ● Improved accuracy and authenticity of response letters.

Business Correspondence
Customer Service
Process Development

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute