profile

Jacqueline Yeung

Singapore

Skills

Efficient Communication

Project Managemtn

Act of balancing

Desktop Publishing

Education

McGill University

Computer Science , Computer Science

March 1998 - March 1998

University of Guelph

Computer and Information Scien , Computer and Information Scien

July 1994 - July 1994

Experience

Online Marketing Assistant ( Part-time)

iT Learning Solution , Singapore

November 2011 - March 2012

• Successfully localized three (2 – 64 pages) corporate brochures using InDesign and Photoshop. • Designed package flyer using InDesign. • Produced one new logo for partners and modify existing corporate logos for different printing needs, such as corporate gift printing, web site display. • Successfully designed paper carrier bag for corporate conference event and was well received. • Successfully worked with commercial printer to coordinate printing of brochures.

Desktop Publishing
eBlast Creation
Web Content Update
Associate Manager (WSQ Course Auditor, Freelance)

WORKFORCE DEVELOPMENT AGENCY SINGAPORE , Singapore

January 2011 - January 2012

• Built up understanding of the true essence of WSQ and look at the courseware from a grand perspective in order to reach a balance of practicality, operationally sound and yet adherence to the standard of WSQ. • Improved in the area of audit report writing so that it is short, clear, effective and objective.

Training Courseware Audit
ex: Gardening
Recommandation
Quality Coordinator

LILLY SINGAPORE CENTRE FOR DRUG DISCOVERY (ELI LILLY AND COMPANY) , Singapore

January 2008 - December 2010

• Established Quality Management System (QMS) from scratch to ensure compliance with Corporate Computer System validation policies and procedures. • Developed Document Review submission SharePoint site to automate and track document submission and revision process. Workload for Quality team and Development team had reduced by 30%. This also increased the transparency of the overall validation process. • Conducted document reviews and risk assessment to kick-start all development projects to ensure projects are using the most efficient validation, delivery process. • Evaluated training needs, custom designed and delivered Quality training programs. Quality awareness had improved by 25-30%. • Conducted post-training survey and received over 85% satisfaction from team members that the trainings are effective. • Organized and facilitated two (2) on-site quality assessments from Corporate Compliance organization and identified gaps for improvement.

Computer System Validation
Conduct Trainings
Project Consultation
Business Continuity Program Manager

LILLY SINGAPORE CENTRE FOR DRUG DISCOVERY (ELI LILLY AND COMPANY) , Singapore

June 2007 - December 2007

• Established senior management “buy-in” and secured commitment for resources and time for the program. • Orchestrated an overall mind set change for all stakeholders with regarding to business risk – identification, recognition and mitigation. • Elevated the site awareness of business risk throughout the organization during the implementation of the Business Continuity Program (BCP). • Drafted the site Business Continuity Plan document and secured commitment from each department to maintain the document.

Establish Corporate BCP
ex: Gardening
Guidance
Technical Writer

LILLY SINGAPORE CENTRE FOR DRUG DISCOVERY (ELI LILLY AND COMPANY) , Singapore

September 2006 - May 2007

• Initiated the Document Management System (DMS) for IT support division. • Introduced standardized format and established official process for support document review so that it is up-to-date and has accountability. • Reinvented the overall image of IT support team from an outdated and dis-organized organization to a professional, in control and ready to serve.

Technical Writing
ex: Gardening
Process Improvement
Business Analysis

INTEGRO TECHNOLOGIES PTE LTD , Singapore

February 2004 - August 2004

strategy discussion with fellow Business Analysts, Team Leads, Developers and Project Manager. • Promoted harmonization and “do-the-right-thing” attitude in the development team to facilitate successful and reliable system as a result. • Conducted the User Acceptance Test (UAT), which promote good customer relationship and enable smooth project delivery.

Manage Project Scope
Liaise with all parties
Technical Writing
Technical Writer

INTEGRO TECHNOLOGIES PTE LTD , Singapore

November 2003 - January 2004

• Developed two end user training guides to promote the usage of the system and achieve 100% client satisfaction. • Rewrote ineffective and inaccurate end user training guides and obtain customer final acceptance. This had enabled a successful closure of the projects. • Established user guide document quality standard (i.e. level of content, style of writing) and template for future company projects.

Technical Writing
ex: Gardening
ex: PHP
Senior Network Service Engineer

EQUANT ( now Orange Business) , Montreal Canada

August 1999 - May 2002

• Developed Secure Remote IPsec Access Service (Remote IPVPN) as part of the EQUANT IP security value-added service portfolio offering. This service remained as the top selling value add product for the security service offering since launch. • Defined Remote IPVPN service support and service delivery processes to align with corporate business model for seamless transition from service delivery and service support. • Coordinated product and service delivery training for remote service implementation team (30 people across the North America, Europe and Australia) as part of product/service roll-out. • Successfully deployed five (5) customer pilot projects from proof-of-concept to actual implementation in the North America and Europe region, with 100% customer satisfaction that resulted in actual sale contracts. • Defined service roll-out plan for each Remote IPVPN pilot project to ensure successful and seamless roll-out of pilot projects.

Service Development
Project Management
Technical Sales Support
UNIX System Administrator

MCGILL UNIVERSITY , Montreal Canada

August 1997 - August 1999

• Supported School of Medicine research lab to enable Servers, Operation Systems, and re-search software are up-to-date and perform at its optimum capacity. Two servers and four workstations. • Coordinated and conducted new students orientation trainings. • Developed the online end user training guides to enable flexible and effective learning for new students and staffs. • Successfully deployed new server and services with 30% less down time than predicted.

UNIX System Administration
End User Support
Research Lab Support

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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