Mindbridge

March 2011 - January 2012

Mindbridge provides common sense ITSM consulting, based on best practice and our consultants' international experience. ITSM software selection projects, implementations, integrations. ITSM process design and improvement. We work closely with training providers to deliver accredited ITIL trainings to our customers. In Mindbridge, we think that there are no good or bad solutions - there are suitable and unsuitable solutions. Our goal is to find and realize the most suitable solutions for our customers.

Epicor

September 2008 - February 2011

Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries, with 20,000 customers in over 150 countries. My responsibilities in Epicor included: - Representing Epicor consulting services in the Baltic countries - Managing ERP (iScala, Epicor 9) and ITSM (Epicor ITSM) software implementation projects in Estonia, Finland and Sweden - Delivering ITIL/ITSM trainings and consulting

itSMF Estonia

February 2008 - January 2012

The local chapter of itSMF has the following goals: - popularization of the best practices in IT Service Management (ITSM) - skills development for ITSM specialists - managing IT and ITSM terminology in Estonia - experience exchange As one of the Board Members, I'm responsible for organizing and managing itSMF Estonia's seminars and conferences.

IT Koolitus

May 2007 - May 2008

BiTA Service Management

April 2006 - July 2008

BiTA Service Management AB is one of the leading ITIL and IT Service Management training and consulting companies in Sweden. In cooperation with the biggest Estonian training company IT Koolitus, a separate legal entity, a small subsidiary of the Swedish company was established in Estonia. My responsibilities included: - establishing the new company - customer relations, marketing and sales - managing of and consulting in ITIL implementations for customers with 25 - 3500 employees - delivering ITIL v2 and v3 trainings and consulting in Estonia and abroad (Latvia, Lithuania, Sweden, Germany)

Oracle

April 2006 - June 2007

I was employed as an Adjunct Teacher in Oracle Academy for the Database Design and Programming event in Estonia. I was responsible for running the pre-event on-line course and assisting with the classroom course delivery later in the project. The delegates, all teachers of Computer Science, were from several countries: Estonia, Latvia, Hungary, Serbia, Montenegro. The delegate pass rate for the training was an exceptional 100%.

Estonian Agricultural Registers and Information Board (ARIB)

February 2004 - March 2006

I started in ARIB as a customer-side Project Manager for EU funded software development projects with budgets of EUR 1M+ and teams from Estonia, Finland and France. Having achieved good results with the help of efficient teamwork with our excellent specialists, I was promoted to Deputy Head of IT Department, where I was responsible for managing our Project Management unit and later our Software Development and Quality Assurance units. During my employment in ARIB I coordinated the development and implementation of the Project Management, Software Development and Quality Assurance methodologies.

Artaxis

February 2002 - February 2004

Artaxis was established by former employees of IT Meedia after its closure. The company was focused on developing small and mid-size web-based Information Systems, such as Content Management Software 'Galahad', logistics software 'Succellus' and several data-driven web solutions for Estonian Government institutions. The key niche of expertise for Artaxis was the experience in developing various software solutions for museums and archives.

High schools

January 2001 - June 2006

Teaching Computer Science in three high schools in Tartu, Estonia.

IT Meedia

April 2000 - January 2002

IT Meedia is the company behind the most popular Estonian Document Management and Groupware solution Amphora. I started as a Software Developer, focusing on the design and development of a Windows application for Amphora & Microsoft Outlook data synchronization, using Borland Delphi. Later I developed some additional some core functionality to Amphora, using Zope and Python. My next responsibilities were to open and manage company's branch office in Tartu and to manage several bespoke development projects.

Nationwide Radio Station and Newspaper

September 1997 - September 1999

Local news reporter

Hanse Baltic

June 1997 - August 2000

Hanse Baltic is one of the oldest wholesale companies in Estonia. This position was my first job in IT. My responsibilities included network maintenance, generic user support and application support for POS software RAX, web site setup and administration.