Kevin Williams

Smethwick, B67 5QG, United Kingdom


PC Troubleshooting ,

Database design and analysis

System Building



Kevin has been involved in IT for over 14 years. In that time he has graduated from Computer Operator to IT Manager. He has been involved in a number large work projects including rollouts of Oracle and Windows XP to 200 users, Sage Accounting and Windows 7 to over 20 users. Kevin also has extensive 1st, and 2nd line support for a range of operating systems and application products including Windows XP, 7 and Ubuntu Linux. This experience extends to 3rd Line support for hardware repairs, maintenance and configuration as well as support for Server operating systems. Kevins knowledge and experience extends to a knowledge of the major technologies that affect development, programming and project management. Kevin has project managed projects from start to finish including a successful upgrade of network infrastructure. Kevin has also demonstrated his abilities at man managing others and organising their work loads to achieve business benefits. Kevin would welcome an opportunity to discuss further. Kevin is available for an interview at your convenience and awaits your response in due course


Greenwich University

MSc Computing & Information , MSc Computing & Information

October 2000 - October 2000

Open University

BSc Open , BSc Open

October 1996 - October 1996


IT Support Operator

Tucker Fasteners , Birmingham

April 2012 - June 2012

Provide 1st and 2nd Line support for users based at US and European sites. Provide 1st and 2nd Line support of Windows XP and 7 desktop operating systems Follow appropriate procedures and ITIL principles to escalate calls using Service Now IT Helpdesk tool.

Desktop Support
1st and 2nd Line Support
Report to IT Manager
IT Support Technician

The Gill Group of Companies , Birmingham

August 2011 - December 2011

Desktop Support of Windows 7 and XP Systems Administration of Windows 2003 and 2008 PC Engineer Network Administrator

Desk Support
Report to Managing Director
Build and Prepare Systems
IT Support Technician

AW Computers Ltd , Redditch

March 2011 - July 2011

Support Windows XP desktop users nationwide Diagnose and resolve network issues Diagnose and resolve printing issues Support bespoke business Delphi database Providing First and Second Line Helpdesk Support

Support Franchisee
Image Systems
ex: PHP
Hydra-Power Dynamics

TIG WELDER , Birmingham

November 2010 - March 2011

TIG and MMA welding of steel pipe and platework Working to approved standards and procedures.

ex: PHP
IT Manager

Wilson UK Ltd , Walsall

June 2001 - March 2010

Kevin has 13 years experience in IT and nearly 30 years experience in manufacturing with the last nine years spent as the principal IT systems manager at Wilson UK. Kevin has a strong background in IT project management and IT function management, Kevin has delivered several IT infrastructure and software projects on schedule and to cost with a focus on delivering business benefits. Whilst at Wilson UK, Kevin implemented Oracle transition from bespoke account software; upgraded servers which showed results of reduced down times and upgraded network hardware which also also reduced down times. Additionally, Kevin has strong regulatory experience, within agreed standards and procedures such as Sarbanes Oxley. Kevin has also attained a BSc Open degree and a Masters degree in Computer Information Systems. Kevin’s strong technical skills which compliment his excellent people-based character approach

Project Manage
Desktop Support
Server and Network Support
Senior Computer Operator

Gehis UK Ltd , Coventry

April 1997 - June 2001

Managed a shift of between 4-6 workers. Supervised overnight batch file processing on Unix Systems (Solaris). Trained computer operators in corporate procedures and tasks. Performed Systems Administration of UNIX Systems. Korn shell scripting as required.

Lead Shift
Monitor Systems
Maintain Documentation
Coded Welder

Robinson Brothers

March 1993 - April 1997

Coded Welder - Coded welding of steel ferritic pipe and plate work. Coded welding of exotic materials, including cast iron, inconel, stainless steels, aluminium, aluminium alloys and titanium. Worked to the appropriate welding standards and procedures as required. Successfully acquired various welder approval qualifications including ASME 9 6G, BS2633, BS4872 parts 3 and 7. Accomplished MIG, TIG, MMA and Oxy-acetylene Welder.

Manage Workload

Workplace personality


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Dress Code





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