Database design and analysis
Kevin has been involved in IT for over 14 years. In that time he has graduated from Computer Operator to IT Manager. He has been involved in a number large work projects including rollouts of Oracle and Windows XP to 200 users, Sage Accounting and Windows 7 to over 20 users. Kevin also has extensive 1st, and 2nd line support for a range of operating systems and application products including Windows XP, 7 and Ubuntu Linux. This experience extends to 3rd Line support for hardware repairs, maintenance and configuration as well as support for Server operating systems. Kevins knowledge and experience extends to a knowledge of the major technologies that affect development, programming and project management. Kevin has project managed projects from start to finish including a successful upgrade of network infrastructure. Kevin has also demonstrated his abilities at man managing others and organising their work loads to achieve business benefits. Kevin would welcome an opportunity to discuss further. Kevin is available for an interview at your convenience and awaits your response in due course
MSc Computing & Information , MSc Computing & Information
October 2000 - October 2000
BSc Open , BSc Open
October 1996 - October 1996
IT Support Operator
Tucker Fasteners , Birmingham
April 2012 - June 2012
Provide 1st and 2nd Line support for users based at US and European sites.
Provide 1st and 2nd Line support of Windows XP and 7 desktop operating systems
Follow appropriate procedures and ITIL principles to escalate calls using Service Now IT Helpdesk tool.
IT Support Technician
The Gill Group of Companies , Birmingham
August 2011 - December 2011
Desktop Support of Windows 7 and XP
Systems Administration of Windows 2003 and 2008
Report to Managing Director
Build and Prepare Systems
IT Support Technician
AW Computers Ltd , Redditch
March 2011 - July 2011
Support Windows XP desktop users nationwide
Diagnose and resolve network issues
Diagnose and resolve printing issues
Support bespoke business Delphi database
Providing First and Second Line Helpdesk Support
TIG WELDER , Birmingham
November 2010 - March 2011
TIG and MMA welding of steel pipe and platework
Working to approved standards and procedures.
Wilson UK Ltd , Walsall
June 2001 - March 2010
Kevin has 13 years experience in IT and nearly 30 years experience in manufacturing with the last nine years spent as the principal IT systems manager at Wilson UK. Kevin has a strong background in IT project management and IT function management, Kevin has delivered several IT infrastructure and software projects on schedule and to cost with a focus on delivering business benefits. Whilst at Wilson UK, Kevin implemented Oracle transition from bespoke account software; upgraded servers which showed results of reduced down times and upgraded network hardware which also also reduced down times. Additionally, Kevin has strong regulatory experience, within agreed standards and procedures such as Sarbanes Oxley. Kevin has also attained a BSc Open degree and a Masters degree in Computer Information Systems.
Kevin’s strong technical skills which compliment his excellent people-based character approach
Server and Network Support
Senior Computer Operator
Gehis UK Ltd , Coventry
April 1997 - June 2001
Managed a shift of between 4-6 workers.
Supervised overnight batch file processing on Unix Systems (Solaris).
Trained computer operators in corporate procedures and tasks.
Performed Systems Administration of UNIX Systems.
Korn shell scripting as required.
March 1993 - April 1997
Coded Welder -
Coded welding of steel ferritic pipe and plate work.
Coded welding of exotic materials, including cast iron, inconel, stainless steels, aluminium, aluminium alloys and titanium.
Worked to the appropriate welding standards and procedures as required.
Successfully acquired various welder approval qualifications including ASME 9 6G, BS2633, BS4872 parts 3 and 7.
Accomplished MIG, TIG, MMA and Oxy-acetylene Welder.