profile

Katie Hermreck

Personal Line Customer Service Representative

Paola

Skills

Microsoft Office

Customer Service

IT Representative

License Life & Health Ins

Education

University of Saint Mary

Child Development , Child Development

May 2005 - May 2005

Experience

Administrative Assistant

First Option Financial Services , Paola

July 2013 - January 2015

Licensed Life & Health insurance agent, quickly & effectively solve customer challenges, performs a variety of other tasks such as filing, copying, scanning, and distributing and opening mail. Place stock & mutual fund trades, manage a high volume workload in a deadline driven environment. Work as a team player to assist other departments daily. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service through "onboarding". Notary.

Customer Service
Problem Solver
Contact Management
Customer Service Representative

First Option Bank , Louisburg

June 2011 - July 2013

Branch IT Representative, greet and direct customers in person and on the phone. Provide notary public services. Perform teller functions. High level of participation in the Community Commitment program.

Teller/New Accounts
Customer Service
Branch IT Rep.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Gym

Paid Vacation

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