profile

Khristine Parrish

Technical Support Engineer

Highlands Ranch, 80129

Skills

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Languages

Awards

Activities

About

Education

Wayne State University

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January 1995 - January 1995

Experience

Oralce HUB Senior Technical Support Engineer

Oracle , Denver, CO

January 2009 - June 2015

•A primary point of contact for customers responsible for facilitating customer relationships with Support teams and providing advice and assistance to internal Oracle employees and external clients on diverse customer situations and escalated issues. • Work non-technical inquiries via phone and electronic means • Maintained all JD Edwards Software orders • Facilitation of customer access to Website, account set up, non-technical questions • Callback phone taker proficient in VIOP, CTI, GRP, Callcenter and C1. • ITIL Version 3 Foundation Certified. • HUB Trainer/Coach on ODM documentation and HUB Customer support processes • Recipient of 3 Global Software Support Spot Awards • Recipient of Oracle Customer Service Oscar – Team Excellence FY11 • Recipient of Oracle Customer Service Pacesetter (Team) FY12

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February 1999 - June 2001

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Technical/Tools Consultant for World Software

J.D. EDWARDS SOFTWARE COMPANY , Denver, CO

October 1998 - January 1999

• Deployed and upgraded World Software (I-Series), World Vision, Self Service and Content Manager/Builder using SQL, UDB/DB2, Oracle and WebSphere • Consulted and trained clients on World Software, World Vision, Self Service, Content Manager/Builder, WebSphere and the Java Development Kit for OneWorld™ • Consulted and train clients on creating and troubleshooting Dream/World Writer reports • Created manuals for World Software using the Content Manager/Builder product • Taught technical foundations of World Software and networking basics

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

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