Karen Trinh

Business Analyst




Process-minded young professional seeking to apply proven leadership skills, entrepreneurial spirit and penchant to nurture diverse customer relationships in a Junior BA/management consulting role.


Call Centre Supervisor

Quality Underwriting Services Ltd.

January 2012 - June 2012

• Document training manual, collaborating with V.P. of Technology, Senior V.P. of Marketing and front-line employees; including processes and procedures • Develop Process Improvement initiatives through participation in the Best Practice Committee • Manage workflow of 6-10 call centre representatives • Facilitate efficient work flow of call centre • Train and evaluate new hires

ex: Management
ex: Gardening
ex: PHP
Program Administrator/Science Teacher

Maple Leaf Educational Systems

August 2008 - August 2011

• Gathered learning requirements by managing Canadian and foreign communication streams • Mapped “as-is” learning process and identified gaps • Designed and implemented internationally enriched academic program using MS Excel and MS Project to structure, identify and communicate program scope, allocate resources and set achievement milestones • Monitored key academic progress by creating diverse evaluation instruments • Presented analysis and recommended improvement strategies in quarterly reports • Delivered scientific content in Microsoft PowerPoint presentations and created corresponding training documents using MS Visio. • Increased annual production revenue 100% by seeking innovative streams of revenue and re-engineer marketing strategies • Pioneered cultural engagement function that generated 15,000.00 RMB net after 3 years by managing budget and international cross-functional teams

ex: Management
ex: Gardening
ex: PHP
Trilingual Administrative Coordinator

StarHome Realty

July 2007 - August 2008

• Managed highly confidential sales flows ($7.5 million in property sales) by scheduling appointments with potential clients, organizing purchase records and processing transactions • Increased payroll process efficiency • Enhanced day to day work flows by providing back office support, front office appearance and elevated client’s experience with a warm and positive attitude.

ex: Management
ex: Gardening
ex: PHP
Mobile Software Development Intern

Alchemic Solutions

July 2005 - August 2005

ex: Management
ex: Gardening
ex: PHP

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