profile

Kosov Hoti

www.linkedin.com/in/kosovhoti

Toronto, Canada Relocating to NY, USA

kosov.hoti@gmail.com

416 710 5033

Skills

Learning & Development

Relationship Management

Coaching

Career Development

Leadership

Performance Management

Languages

Albanian

Awards

2016 Rising STAR award

Activities

Bikes for Tykes 2015-2018

Junior Achievement - Economics for Success 2013 to Present

About

Motivated, creative and results-driven with 11 years of experience in relationship management, people management, and training development in the Canadian banking industry looking to re-locate to New York. With my proven success as leader to foster a positive work environment of high performers and cultivating meaningful in the Market Client Relationship Manager role.

*Authorized to work for any US employer*

Education

IIROC (Licensed to Trade) - CSI

Wealth Management Essentials , Wealth Management

August 2018 - October 2018

George Brown College - Toronto Ontario

Business Administration , Business

September 2008 - May 2010

Experience

Team Manager

TD Wealth , Toronto, ON, Canada

March 2020 - Present

Virtually coaching and leading a team of 19 associates to help coach and develop to performance and skills enhancements for future roles.

Driving results as team manager with top quartile ranking in Team Manager scorecard YOY 2021, coaching to behaviors and Financial Planner support while in a 100% virtual environment.

Maintained and managed relationships with 5 Senior Sales Managers to support with Financial Planner relationship concerns, weekly calls touchpoints, bi-weekly presentations with their teams and handled ever day high urgency client escalations.

Working creatively to foster a strong team environment, led a variety of projects during WFH transition to build employee confidence and elevate their knowledge.

Virtually onboarding 10 new hires and ensuring plan is set in place to help foster their learning curve with monthly focuses towards scorecard success.

Coaching & Developing
Relationship Management
Leadership
Transition Team Lead

TD Wealth , Toronto, ON, Canada

November 2018 - March 2020

Lead all recruiting, hiring, onboarding, 3-week new hire and department training of over 200 employees.

New hire ratings - Increase of 40% with Financial Planner feedback survey.

Created a robust training plan with new hires with resources, TD partners and 30-60-90 Milestone checkup plan to ensure success in role

Successfully hired 120 skilled associates in a high performing environment

Created On-Going Training Committee to help scale up training in department and build prospective talent for the TTL role and future L&D roles.

Training & Development
New Hire Development
Hiring
Financial Planning Associate

TD Wealth , Toronto, ON, Canada

October 2015 - November 2018

Worked closely with 5 Financial Planners to help drive their business efficiency, build strong client relations and helped to train them to on-going changes

2016'  "Rising Star" Award

Closed $10 million YOY 2017 from existing customer assets under management of $400M plus

Relationship Management
Customer Contact
Training & Development
Manager Customer Service

TD Bank Retail , Toronto, ON, Canada

November 2014 - October 2015

1st point of contact for customer resolution to retain and build customer relations in a high net worth clientele environment

 

Successfully coached front line staff to performance, driving monthly campaigns and sales goals.

 

Creating monthly client focused activities such as customer appreciation days to create strong customer connections

 

Ensure all opening and closing activities are complete : opening branch, set-up stations, balance books and set up schedule.

Training & Development
Coaching
Sales Support