profile

Justin Lingenfelter

Chief Administrative Officer

Red Bank

Skills

User Experience

Management

Project Management

Social Media Management

About

I am an innovative administrator currently in the e-learning/personal development industry. My knowledge and experience is a product of being in a multitude of positions – ranging from management to social media management, to user experience and project management to development of a company handbook. My current objective is to utilize my experience and background for a company that offers opportunities for growth, both personally and professional, by achieving the company’s goals and expectations. "We keep moving forward, opening up new doors and doing new things… and curiosity keeps leading us down new paths.” – Walt Disney

Experience

Chief Administrative Officer

PRO U , Red Bank, NJ

July 2011 - May 2012

• Assist in the growth and development of PRO U by managing its processes, procedures, administration, and internal communication. • Improved customer experience which ended attrition of nearly 20 customers per week. This was accomplished through a combination of implemeing a new support system (Zendesk), improving the user experience, increasing communication, and anaylizing customer feedback forms. • Created operations manual for 6 employees and multiple contractors; maintain company records, filing, acted as systems librarian; HR administrator for company. • Social media management - 43.32% weekly reach increase, targeted content that our customer base associated with and circulated to create engagement and virality.

Project Management
Social Media Management
User Experience
Direct of Accounts and Billing

PRO U , NYC/NJ

October 2007 - May 2012

• Managed small customer support team of 4 • Developed, oversee, and maintain customer support model for company • Assist in the development of account set up process, training steps, and usability • Answering Customer Service inquiries – telephone, live chat, support ticket, email • Coordination of service cancellations; assisting active members with questions about their accounts, event tickets, autoresponders, commissions, payments, fulfillment and order status. • Resolution of chargeback disputes; processed refunds on returns of products

Dispute Resolution
Management
User Experience
Production Manager; Promoter Rep

Hunt Industries , Regional - Midwest

January 2007 - August 2007

• Coordinated between agent, venue staff, and touring staff to fulfill contractual agreement made by the agent and promoter. • Financial settlement of event – paying tour/band, venue, and any other expenses. • Planning set times, load-in times, and sound check times. • Stagehand – Load-in, load-out, set change. • Venues range in size from 250-1500 capacity

Event Cordination
Financial Settlement
Fulfill Contractual Agreements
Production Assistant, Box Office, Runner

Live Nation , Regional - Midwest

January 2006 - August 2007

• Assisted Production Manager in day of show activities including but not limited to settlement, coordinating requests and needs between tour and promoter, fulfill contractual agreements, assist in dressing room setup. • Printing audits to show current ticket sales, checking Ticketmaster map to actual seating arrangement, ticket selling. • Buying items on tour rider, setting up dressing room, driving tour parties to hotel or other destination. • Venues range in size from 350-18,000 capacity

Event Cordination
Financial Settlement
Fulfill Contractual Agreements
Production Assistant

Mammoth, Inc

January 2005 - August 2007

• Coordinated Crawfish Block Party, an annual festival in Kansas City, MO that included a crawfish food tent, and Zydeco/Blues/Cajun music. Coordinated staff; table, chair, and tent rentals; site setup (3,000 attendees over 2 days) • Assisted Production Manager in day of show activities including but not limited to settlement, coordinating requests and needs between tour and promoter, fulfill contractual agreements, assist in dressing room setup. • Printed audits, checking maps, and ticket selling. • Load-in, load-out, set change. • Counted in merchandise, counted out, and settled at end of event. • Buying items on tour rider. • Venue sizes range from 250-18,000 capacity

Event Management
Financial Settlement
Fulfill Contractual Agreements

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

Relocate

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