profile

Chad Livesay

Orlando, 33897

Skills

Customer Service

Inventory Management

Resource Management

Project Management

About

Certified Six Sigma Green Belt that strategically deals with new challenges and opportunities. Extensive experience in customer focus, control documentation, process improvement, analyzing transnational flows and inventory stock balances. Exhibits an easy to work with, results-driven and solutions focused leadership style with the ability to manage cross-functional teams.

Experience

Sr. Analyst / Team Lead, Business Operations

CHEP , Orlando, Fl

July 2013 - September 2014

ex: Management
ex: Gardening
ex: PHP
Analyst, Customer Transaction Management

CHEP , Orlando, Fl

July 2012 - July 2013

Responsible for providing analytical support to indicate compliance with the department's strategy and to make accurate and timely management decisions. Led sub-projects and provided analysis of business processes, data, and systems support.

ex: Management
Data Accuracy
ex: PHP
Team Lead, Plant Transaction Management

CHEP , Orlando, Fl

March 2009 - July 2012

Responsible for leading a team of 7 direct reports in pursuit of the departments short and long-term objectives. Provided subject matter expertise, coaching, mentoring, training, resource planning, system support, and control documentation.

Management
Drive Results
Analyzing
Specialist, Plant Transaction Management

CHEP , Orlando, Fl

July 2007 - March 2009

Responsible for all raw materials transactional flows, maintaining inventory accuracy reports and the facilitation of raw material movements. Provide subject matter expertise on shipping and receiving procedures, plant internal movements and inventory maintenance.

Inventory Control
ex: Gardening
ex: PHP
Coordinator, Plant Transaction Management

CHEP , Orlando, Fl

December 2002 - July 2007

Responsible for providing support to service centers, Logistics, Asset Recovery, Sourcing, Operations, Finance and Transportation while educating plants on policies and procedures.

Analyzing
Training
Customer Focus
Supervisor and Medicare Beneficiary Specialist

AFFINA , Suffolk, Va

August 2001 - August 2002

Managed up to 15 direct reports in a high call volume atmosphere while responsible for escalated customer inquiries and trained new call center employees. Performed customer quality checks, reviewed performance and implemented measures to improve performance levels.

Customer Focus
Coaching
Monitoring

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Cafeteria

N/A

Commute

Paid Vacation

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