Escola Sec. de Sá de Miranda
June 1994 - June 1994
Grupo Tecniwood-Madeicávado, Madeiras S.A.
March 2006 - April 2012
- Systems Administrator in a wholesale and distribution group
- Management, implementation, provisioning and monitoring of the IT infrastructure
- Server management, virtualization, Active Directory, network infrastructure (LAN, WAN, VPN).
- Help desk support to end-users and network infrastructure maintenance.
- Availability and performance monitoring.
- ERP Microsoft Dynamics NAV administration and management.
- Management of outsourced IT systems and resources.
Technical Support Team Leader
Desis - Soluções Informáticas, Lda.
June 2001 - February 2006
- Oversee technical team, as well as design and development process.
- Provide technical support to clients remotely and on their premises.
- Manage clients’ servers, networks, eCommerce sites and web sites; identify and remedy issues quickly
- Ensure all communication needs between the team and costumers.
- Keep current with technology trends and industry developments.